September 2018 by Harry
Purchased a pair of Scarpa walking boots but decided the size wasn't quite right. Ordered bigger size online and went to exchange.thats when the fiasco started. You might not know this but go outdoors price match which I had done on the purchased boots. When it came to changing them for a bigger size they tried to charge me £42 extra stating I wasn't changing like for like. Well you wouldn't change size 8 for a size 8 would you, no, the boot were the same just size 9. It's company policy they say it has to be identical product, ridiculous. Manager was called at no point was anyone at all helpful so I pointed out I would like a refund, I will then buy a size 9 and they can price match them. After some muttering at a computer the manager disappeared and my purchase was completed at the original discounted price of £88.
Absolutely horrendous customer service I will never use harlow branch again.
July 2018 by Jonathan Little
This shop is a must for anybody that loves the outdoors, the tents are brilliant the bike department was very good compared to Halfords or decathlon , the footwear department is brilliant, the staff really no there stuff and very much go out of there way to help you and make it fill very personal
March 2018 by Tommy Green
This is a very cool and useful shop for camping and holiday equipment, I canâ??t remember what but there were a couple of stuff I was looking for but I couldnâ??t find and they do a great deal of tents to.
March 2018 by Donna Loveridge
I really love this shop., i get all my camping stuff from this shop.
Its clean
lovely staff
November 2017 by Felicity
Expensive stuff.
Now. The toilets. I know what I'm talking about with this subject so trust me. I would rather go to the toilet outdoors, than use the toilets in Go Outdoors.
THIS is why i always bring my own soap and tissue. NO toilet should be that filthy, uncleaned or neglected.
Shape up please.
