October 2023 by Naseem Ullah
I've been coming to this opticians on and off for decades. The service is excellent! I had a glasses sight test and the optician and the rest of the staff were great. Richard talked me through the different options with regards to the cost of new frames and lenses. He was extremely helpful and very friendly. I'll definitely be making this my regular opticians again despite no longer being based locally. The customer service was 5 stars!
October 2023 by Ollie Curtis
Wow wow wow!, Sharron and Helen absolutely smashed it. Straight after I smashed my glasses.I was fortunate enough to come across these two incredible ladies, I had broken my glasses, and they were able to get a new pair with my new lenses, turned around in a day, I am so lucky. In my time of despair, they were my guardian angels. I couldn?t be more grateful for their incredible help. They were kind, supportive and understanding.I?ll be honest, this is my first time going into vision express Harlow, but when my next eye test is due, I know where I?ll be going. Thanks guys x
October 2023 by Carrie C
This branch go above and beyond. I have been to many Vision Express stores as my job has me travelling a lot, however I will only be using this store from now on.The Optometrist, Sonal, kindly called me back and fitted me in the same day as I had concerns over my prescription change. She?s extremely knowledgable and goes the extra mile to make sure that she hasn?t missed anything.From the girl who answered the phone, to the lady that helped order all my different lense requirements, everybody was brilliant.Thank you for such a great service.
September 2023 by Jo Clayden
I can not recommend this store highly enough. I never leave reviews and have been trying to find an email to thank the ladies that served me. I have spent the last few weeks looking for glasses. They not only were quick and efficient, they were incredibly kind and caring. You don't see that very often these days. Thank you so much. You don't know what a difference you made to my day.
August 2023 by Whites Cars
I bought a pair of prescription sun glasses from the Harlow branch and could not have been treated betterI was also given very good advice and training with contact lenses on the day which was such a big help!Thank you very much I was very grateful for all of your help.
July 2023 by Yvonne Kwok
The team were absolutely fantastic! Everyone was very welcoming. The store was really busy but you could see everyone just working together and mucking in to make sure everyone was served. My appointment was super efficient. Couldn't have had a lovelier experience!!
June 2023 by Rebecca Day
First class care and attention from Sharon, Sharon & Annabel. I have been going to Vision Express for over 20 years and it is always a pleasure.
May 2023 by Zekiye Hassan
Such a lovely place. Have been going here for years & the service has never let me down. Exceptional service from William today, went above and beyond to get my daughter her glasses on the same day as her glasses broke. Definitely best place for glasses in Harlow.
April 2023 by Sally Kemp
All the staff were lovely polite and very helpful wide range of glasses even my parents are going over to them
April 2023 by kathleen barry
As always very welcoming experience ? the staff ? have time for you never pushy especially Sharon ,a great shop.?
April 2023 by Linda Miller
My experience at the Harlow store was very good and professional. My eye test was very thorough.
April 2023 by Jacquie Serjeant
Wouldn't go anywhere else, always friendly service.Never pushy they help to choose the right glasses for me.
March 2023 by Frankie Gallagher
Such a fantastic experience, same day appointment, kind and knowledgeable members of staff. I would highly, highly recommend
January 2023 by JOHN BISHOP
My experience with Vision Express at Harlow was excellent. All staff were very polite and very helpful. Especially Sharon who carried out my actual Eye test. She explained everything she was going to do / check and was very thorough and informative when expressing my results and needs for the future . Andwhen it was confirmed that i would need glasses the other young lady in the store was super helpful in finding the right styles/ lens for my needs . Vision express will definitely be my go to opticians now . In a time where good customer service is hard to find I was very impressed with their great attitude and professionalism and would strongly recommend to anyone .Date of experience: 24 December 2022
December 2022 by tracy lodge
Hi thereI always get my glasses from boots in Harlow and after an horrific experience in which they would not give me my prescription, I just so happen to see vision express in the Harvey centre so on the off chance walked in off the street OMG the lady I first spoke to was brilliant kind and listened to my emotional rant booked me for an appointment and was very grateful. A few days later came along and a different lady with kindness and patience phoned boots and organised pick up of my prescription, helped me pick out frames explained about the price range didn?t push for more money and also told and showed me about the payment plan. Hopefully I will pick up my new glasses up soon thank you ladies will never go anywhere else again.
