February 2024 by rayt666
Great chemist, always helpful
January 2024 by Angie Scan
Poor service and lack of customer care don?t tell you anything if they are having issues getting your medication which is not helpful
January 2024 by susan mousa
A beautifully well stocked pharmacy very pleasant helpful staff always
August 2023 by Karen Grant
One of the best chemists around. Staff are always helpful in a friendly and professional manner. They also deliver your prescription which is so helpful if you are too ill to go out.Karen Grant
May 2023 by amanda beaumont
Great Chemist.Never had any problems with prescriptions and I get my medication weekly.Lovely staff and will go out of their way to help you . 5 stars
March 2023 by Jenny Mairs
Have used this pharmacy for about 14 years, my husband a few months ago went into get a prescription (we have always paid) but he was going sick at the time, one of the pharmacists told my husband in front of me that he was on tax credit exemption, we told her we wasn?t and that we pay! She said no it?s definitely says your excempt! Thought nothing of it as they told us! We asked them to check also! 2 months later we are billed 112 pounds for leaving the shop without paying! We went back to the pharmacy and told them what happened, manager wasn?t happy and said he?s told them not to say that to people! Well she did say it! 2 witnesses here, he said leave it with me I?ll email them even though he was cross as he said if we didn?t pay it he would have too! Like I care? It wasn?t our fault, anyway he emailed them and told them he tells his staff not to say it so the fine has back to us again now we have 30 days to sort it or they will Chuck another 50 quid on it! I?m totally gutted! No loyalty here! We are a big family and would never not pay for anything had she had not been so persistent that she was right! Thanks a lot! We will never go back there again!
March 2023 by Kye Mairs
Our family have been loyal customers to the Elms Pharmacy for about 14 years. Recently, my step dad went sick, having needed some medication. Upon arrival, one of the pharmacists had told him that he was entitled to tax credit exemption. He replied that he wasn't, and that we pay for the prescription everytime. However, she continued to say that he was exempt (after checking) and didn't need to pay. A letter was then sent to us through the post stating that we are now faced with a fine for not paying the prescription. Upon speaking to the manager, he didn't apologise and has told us he has informed his staff to not tell customers that they are exempt. However, on this occasion, she did and was adamant. The manager took no responsibility and even upon writing an email about the fine, he just reiterated what he told his staff not to do. She was persistant that she was right and as a result of this, my parents are faced with a £112 fee. He (the manager) was more upset that if we didn't pay the fine, he (the manager) would have to. Even though it was his staff's fault. No loyalty. Just worried about his own hands in his pocket.
March 2023 by Jeff Mairs
I visited this pharmacy as its my local, being close to home. Upon picking up a prescription, I was told by one of the staff that I was exempt and didnt have to pay for my prescription. I asked them to double check, as I have always payed for my prescription. She was sure, and addament I was tax exempt. I then received a letter from the post informing me that I have been fined because I didnt pay for the prescription, despite her telling me that I was exempt. I then went to speak to the manager, informing him of the letter I recieved. To be told that he always tells his staff not to tell customers that they are exempt. I recieved not appologies. But instead was told that hed email them, because if I didnt pay it, he would then have to. We then recieved a letter again, this time reiterating that he tells his staff not to say this and took no responsibility. Now we have to pay a £112 fine for a prescription that wasnt paid for because one member of staff was adament that she was right and very persistent.
October 2022 by Geoff Edwards
Fast efficient service. Lovely staff.So helpful. And have time to discuss any medical issues you may have. Plus they also offer further things like stop smoking.Tottaly recommend.
October 2022 by Sarah Hewett
So helpful and proficient.They have never messed up my prescriptions... Unlike another pharmacy I don't care to mention!!
October 2018 by ssu nuri
Best pharmacy ever!! All members are so lovely and always smiling. Pharmacist helps in every single way he possibly can and great customer service. Good job members of elmse pharmacy!?
October 2017 by carole hewes
I can not praise the Elms Phamacy enough! Over the past few years they have been delivering Mr. Farrows medication to Adams Elm House! Whenever i phoned them on his behalf they would always be so helpful and polite! nothing seemed too much trouble! Well done to all members of staff! Unfortunatley Mr. Farrow has had to go into a Nursing Home so on his behalf i would like to say a great big THANKYOU!
October 2014 by Neeta Darragh
Great service, the staff are very knowledgeable and helpful, and always smiling! I would not consider going to any other pharmacy purely because of the amazing customer service.
October 2014 by lyn burgess
best chemist ive ever used all round great all staff polite friendly nothing to much ive used many chemists but none match keep it up Ali and staff my best wishes to you id recommend you to ahny one