November 2023 by David Marr
Great impartial advice. Would recommend anyone who needs glasses to visit.
November 2023 by Richard Olaneye
Friendly, patient and accommodating.
August 2023 by Lauren
I have been going to this opticians for over 10 years and they always provide the best customer service (for contact lenses and glasses). The reception staff are very welcoming, knowledgable and helpful. The optometrist is very professional. Good job team!
June 2023 by fiona ross
Excellent experience at Loughton.Amena was very thorough, and the lady who did the preliminary tests was friendly and explained everything she was doing. I cannot rate them highly enough
April 2023 by Derek Maher
What a wonderful experience. Pleasant and professional staff and no upselling.
February 2023 by Ben Essex
A very thorough eye examination - much better than I've received in other opticians, and very courteous and knowledgeable optometrist.
January 2023 by Sandro Montagner
Walked in, there was a blonde middle aged woman leaning with her elbows on the counter, supervisor or manager. Other members of staff approached me and explained some policies, I said that I should cancel my eye test if possible. The blonde lady, unhappy with the result, approached me again to repeat EXACTLY the same words the other staff used. She then walked away while still talking to me, with a patronising and intimidating "The next time..! " When I left the shop, she didn't even acknowledge my "Thanks, bye!", I just walked few doors down to Specsavers, did a test and got brand new glasses with excellent (non-prejudiced) customer service.Needless to say my family will not shop there in the foreseeable future.
November 2022 by Beth Wade
Fantastic service finally someone who knows what's going on with my eyes.Monica was really helpful and the other great too will sticking with opticians in future
October 2022 by Jelena Barr
Getting rather frustrated!Got my glasses, paid a LOT OF MONEY comparing to other opticians and I keep returning for repairs as they can?t seem to screw the screws tight enough.
July 2022 by Clive Porter
Great opticians, polite and friendly staff. Would recommend to everyone.
February 2022 by Shiza Ather
Really lovely and friendly optician! She explained everything to me really clearly and the eye test was super thorough!
October 2021 by Theresa Lang
Reception staff incredibly rude and unhelpful. They make me feel unwelcome every time I go there thank fully not that often because I avoid like the plague. Would give 0 stars for customer service if I could.
August 2021 by Ian Sweet
Extremely professional and thorough eye test and great help choosing glasses. Best opticians i've been to.
May 2021 by livia shen
Great service! I booked an eye test and a staff called me one day before my appointment to understand my situation and need for the test. What I said have been properly noted in the system so I didn't need to repeat anything and haven't been recommended to any product I already said I don't need on my appointment date. The eye test was very detailed and well explained. All the staffs there are very approachable and friendly.
October 2020 by David Wainwright
Faultless service. Just transferred from Cheapside as I?m no longer working in the city. Nigel (optician), Bonnie (practice manager) and team were all brilliant. First class end to end service - glad to have transferred more locally. Thank you all.
