April 2023 by Jackien Jackien
Took my dog in today for her regular groom, and I can't thank these girls enough. My dog is quite nervous, but the lovely staff always take the time to settle her in. She comes home looking and smelling beatiful, and the girls are great at advising me on how to keep my dogs coat healthy between grooms. Thank you, we wouldn't go anywhere else.
March 2023 by Angela Reed
Our 4 year old cavapoo has always been really nervous having her hair cut. She would be sore after the cut and just seemed really uncomfortable.This has all changed since going to Loughton Groom Room. Not only does she look lovely but she is now happy to have her hair cut Thank you for your patience with her!
January 2023 by 98356309 Student
I took my dogs there just before Christmas and they looked absolutely amazing I?m so impressed with what the girls have done with them! My eldest is very fidgety and my youngest was in for her first ever full groom from a puppy but they both looked amazing after coming out! Can?t thank the girls enough! Would highly recommend ?
January 2023 by Jennie Ullah
I implore you to think twice before bringing your dog to this groom room. We?ve been using this groom since my cockapoo has been a pup and he used to love going for grooms and was a happy anxiety free dog going in. However after a few grooms they said they refused to cut his nails because he was biting and not letting anyone touch his paws. We were very confused because we never heard this before. They always had a complaint about his behaviour. One particular appointment we received a call after 15 mins saying that we had to collect him since he was being aggressive and snapping. This is not like my dog at all. It was so upsetting that I thought there was something wrong with my dog and had to take him to the vet. The vet clarified that he was okay and they weren?t sure why the groomers refused to groom him as he let the vet clip his nails. I?m certain they have hurt my dog because then he would refuse to go in after this incident when in the past he would stroll in and not look back. We took him to the groom room in Camden and didn?t mention what had happened at the Loughton branch and at the end of the groom the groomer told us how lovely our dog was and when we asked if he was aggressive at all they looked confused. We?ve tried a couple of other private groomers too and no one has had any problems with grooming him in fact praising him for how much he enjoyed being groomed.We will not be taking my dog back to the Loughton groomers ever again. I definitely think the groomers are untrained in handling dogs and certain they must have hurt him since he now refuses to even step foot in the PetAtHome there too.
December 2022 by Princess Jazz
Useless would be a compliment for these groomer I paid for a groom and I left with a wet dog that was let ungroomed they didn't even touch my dog fur and then over charged me and when I went and made a complaint they said they booked my long fur dog in for a smooth groom which dosent include cutting. I said all the did was wash my dog and didn't even clip his nails and they said they did even though I showed them my dog long claws
November 2022 by Cydney Purcell
Absolute amazing service and groom from LeAnne on my two- very different- dogs! My puppy went in for his second groom & loves his time there ?? And then my two year old, highly anxious dog, went in for her groom and LeAnne did such a fab job with her, she went the extra mile to make sure that she was happy throughout the experience ?? Will definitely be booking them both in again!
October 2022 by Rhiannon Brading-Haines
Absolutely fantastic. Wouldn?t take my dog anywhere else. The girls are absolutely lovely and do a fantastic job with my dog. Beautifully groomed and always is so happy when I go to collect him. Highly highly recommend!
September 2022 by Denise Groves
I've taken my labrador here a many times and she is always well treated and looked after. She has a bad back and the girls are very mindful of this and understand that she cannot stand too long. She also hates the dryer but I'm happy they do what they can for her. She always smells clean and fresh. Can't thank the girls enpugh for looking after my fur babe.
August 2022 by Rathis Kay
Awful awful service - We took my 9 years old German Shepherd for a wash and dry which usually takes an hour in other Groom Rooms but here they called after 25 minutes saying her was ready to be collected. When We asked why it was so quick they replied saying that he is snappy and was trying to bite. Our dog never showed any of these tendencies nor has bitten anyone, ever. We take him to Groom Room in Romford and never heard anything like this. Reading other people review, it seems like they blame the dog for not doing the job properly. When I went to collect him, he was still wet. We had to blow dry and deshed him ourselves.
July 2022 by Janice Micallef
First time for my cockapoo Ollie. Super happy with his groom and well looked after
July 2022 by Terri Howarth
I?m usually not one to leave a review, however if I can save someone the experience we?ve just encountered at the groom room then that?s all that matters. We had never used them before, however thought we?d give our 1 year old cavapoo a try here for a change. When we collected him yesterday we were mortified! They apparently couldn?t go anywhere near his head as he was biting- he?s been going to a groomers else where since he was 10 weeks old and they have NEVER complained/mentioned anything like this. I was so shocked. He is the friendliest little dog. So we have now been left with his head exactly how it was and his body pretty much fully shaven! It?s uneven in surface and I have noticed a cut under his arm pit where it has bled, so they must have clipped him. I understand this may happen but when I?m paying for a service (which isn?t the cheapest- still got charged £33 even tho he looks horrendous), you expect your dog to be looked after, not then for him to be blamed for trying to bite them (no wonder if they cut him). He was shaking so much when we collected him, it was just overall a really sad experience. Luckily his fur will grow back, but in the mean time I?m going to have to find another groomers to correct their work and finish him off- the fur around his eyes is so long I can?t just leave it. Lord knows what happened in that 1.5 hours of leaving my dog there, but it wasn?t what I expected- whether someone was training, I?m not sure, but I won?t be using them again.
July 2022 by SPARTICUZY GAMING
Took my Yorkie Riley for a haircut at the Loughton groom room & he looked and smelled amazing when I picked him up! Can?t thank the girls enough, they?re amazing. He?s looking forward to his next visit ??
February 2022 by Tracey Newton
Ive been taking my 10mth cockapoo since he was allowed bis first grrom, they are so friendly and make such a fuss of my snoops and great at calming him down of a little nervous , always comes out happy and looking gorgeous
September 2021 by PsJ 90
Great services available here from helpful staff.
June 2021 by Ernest Lau
Not enough knowledge for dog grooming at ALL.They 'trim' my sheltie into teddy bear style !!!
