December 2023 by M Rahman
Very good branch. Helpful and knowledgeable. Well staffed.
December 2023 by Judy Boyle
Good service again this year.
August 2023 by Marie King
Great services made me feel very welcome helped alot with choosing my glasses
August 2023 by tim ratcliffe
I just wanted to say how impressed I was with the service I got this morning. I'm staying at my dad's and 300 miles from my local specsavers store. My contact lens had split and I didn't have any spares with me. The lady on reception arranged for me to see an opthalmologist straight away who sorted me out with a few pairs of daily disposables, checked my eyes over and didn't even charge me. Great service and really helpful.Many thanksTim Ratcliffe
July 2023 by vee kaur
Don?t pick up their phone ever! Been trying to contact them for a month now regarding my child?s glasses. We moved from another branch as this is closer but I think we?ll go back to the other branch.
June 2023 by Hannah McArdle
Didn?t bring enough contact lenses with me from Australia, Ibz was an absolute legend and helped me find my prescription (by calling Australia) and sorted me out with my lenses! Will be able to see the Eiffel Tower now, instead of giant blur! Thanks Ibz!!
June 2023 by susan winch
Easy to book an appointment online, but to change or cancel you have to phone and they're too busy to answer. Why not make it easier, eg by clicking on the confirmation if you need to cancel?
June 2023 by Matt Johnson
Cancelled my appointment _when I arrived for it_, showing no regard whatsoever for my time.
March 2023 by Merlin Mehmedova
It was my first time having my eyes checked and ordering glasses.Thank you Ibs for looking after me and helping me chose my glasses. You really are a star ?.
December 2022 by Mickey Mouse
Terry was very nice in helping my son and fixing his glasses. He made good recommendations for my son. Very happy with his service. Thank you Terry ?
December 2022 by Sandro Montagner
Felt very welcome, smiling and knowledgeable staff, 10 times better than the awful experience at Boots opticians a few doors down.
December 2022 by kate wilson
The staff was very friendly and helped me alot for option on my new glasses as I can be very conscious on how I look weather they suit me or not and what glass's are in fashion etc I have recommend you to my friends and they find the staff really kind and helpful too well done specsavers
October 2022 by Princess Jazz
I needed a urgent visit as my glasses snapped, took 3 days to get an appointment. They said they would get a new pair of glasses made for me as soon as possible but it been 2 weeks still not ready. Even though I called them for the last few days they said the lenses have arrived and lab tech need to complete them. I asked if they can get them completed as urgent as i need to have glasss as I drive but they wouldn't. Plus I have a referral for gp that they said would be ready when I collect which I'm also waiting for. They can't rush a pair of glasses so that I can drive safely but they can email , text and phone me for an appointment I only just booked.
October 2022 by Jennifer Afo
Appalling service - Loughton Specsavers. I've called several times this week to hear the recorded message ' we are aware you have called, we will call back".very misleading- 4 days later i still haven't received a callback. Appalling service!!
September 2022 by Barry
Typical Specsavers shop.Good professional service.Reasonable priced glasses.
