October 2023 by Nowshi Mohamed
Omoefe did an eye test for me and prescription was spot on. Best branch of VE with the friendliest people
September 2023 by Sharon Suleyman
My appointment, as usual was very friendly and had a thorough eye exam for my 2 yearly check ups. Had a lovely chat with the examiner who was very helpful and easy to understand what he was saying!! And chose my new frames too!!I'm very happy and felt at ease before the check ups, which was thorough and explained to me before each test and what it was for.So thank you everyone at Vision Express @Loughton!!I look forward to collecting me new prescription glasses and frames too!!
June 2023 by Chantelle Gomes
Would like to thank the kind gentleman today who helped me with a painful contact lens and resolved the issue. Very very grateful. Thank you for your help
March 2023 by Laura Lu
Just one day before my appointment for my child's eye test, I was told by a call that the optician cannot come, which was understandable. However, when I asked to change the appointment to another day, the staff began to ask me my child's age which was provided already when I booked the appointment online, and she said they cannot take the eye test for children under 5 years old. Good to know that as they website shows misleading information that "Children can have an eye test at any age, whether or not they can read or speak." My child already can spell some words. So want to share this information particularly for parents with under 5 year old children.
January 2023 by Jennifer Howes
As a family we have been attending appointments at Vision Express Loughton for 14 years. Staff have always been extremely helpful I wouldn?t go anywhere else. Called recently when my son had a painful eye. He was checked out and referred for hospital treatment the same day.
January 2023 by Nisha Fletcher
Great service. Only reason for 4 stars is that there was a long wait from actual appt time.
November 2022 by Hazel Capal
Although I am not usually a patient here, I visited recently via the NHS emergency programme. The attention and examination I received was just superb, such care displayed by Jeffrey, who booked the appointment and Mr. Shah who gave me a thorough eye examination, very reassuring indeed. Well done!
October 2022 by Javed Hackeem
Excellent service, knowledgeable staff and very helpful!
October 2022 by charles micallef
We have been using this branch for many years and never been disappointed. The staff at Vision Express Loughton Essex were so friendly and accommodating, I was not rushed having my eye test and i opted for the additional 3D scan by a very professional lady that took her time to explain my results throughly . Well done guys for great customer service .
January 2022 by Ruthie Jones
Really helpful and informative during the test and choosing my glasses. Very quick service. I have my new glasses with two days.
January 2022 by Chantel Wallace
Patient and attentive staff. Excellent customer service experienced on every visit, particularly from Hollie ant Faizan. Would definitely recommend.
November 2021 by Karen Webb
Lovely friendly staff. No pressure to buy expensive glasses. Would recommend.
November 2021 by Pankaj Vadgama
Much appreciated the time and effort taken by all the staff to advise on increasingly complicated arrays of frames and lenses these days. They made sure we got it right and gave both time and room to work towards the correct choice - style and function.
October 2021 by Martin Fox
The Staff absolutely Brilliant at Vision Express in Loughton kind caring and considerateVery well coming and a warm Reception
October 2021 by Lolet I (Essex2005)
I took nearly 3 weeks to get my daughters frame, had to let my husband deal with them. Everytime I call they say they will call back but no one does had to call them again the next day to follow up! I spoke to the guy named called faisal and I think he doesn't know what he was talking about had to ask his manager all the time!
