July 2023 by Ed Ring
Used to be ok. Just bone idle now. Have cost me £1000s in so called ?Delivered items? even when cctv sent to RM proves they were never at the premises. Horrifically poor. How can Amazon find and deliver letters/parcels and RM can?t. Have watched workers throw items over a fence rather than walk up stairs but no feedback is ever accepted. I?m the sure the people working there are decent people but it?s an absolute s@£! Show now. The quicker the idea is smashed and privatised so some ownership and accountability can be accepted, the better. For a better understanding watch MP Darren Jones roast RM CEO Simon Thompson on YouTube.
April 2023 by Oliver Letters
Before I get into anything, the man that works here is friendly, talkative and helpful.I have been using this post office for a year, and have had some good and some negative interactions, as with any business but after today I will never use this post office again.I was served by a woman who first reminded me of how close it was to closing time and how I should have been here earlier. Fair enough, my mistake. After this, she aggressively criticised where I wrote the address on the parcel before exclaiming about the ?telling off? I was receiving from her.I?m quite a passive person and would write this off as just someone having a bad day normally, but after this she justified it by saying ?I?m only telling you because you?ll end up working here?. I can take the staff being short, grumpy and rude, but when you start making comments like that, it crosses the line.I will never use this post office again. Please train your staff to not insult customers.
April 2023 by Tanya Krackowizer
Used this post office today for the first time only because I had some errands in Maldon. Suffice to say, I will not be back. Rude, rude and rude. And actually didn't know his job. The package he refused was willingly taken by my Tiptree lady without a moment's hesitation and a lot of eye rolling when I told her what had happened. I will return with glee to my lovely ladies in Tiptree and will never darken their door again in Maldon. Terrible!
December 2022 by Zinzi Ayanda
Really lovely man who works every now & then. He?s so friendly & does job well. He got yelled at by someone & he handled it so well. Everyone else either grumpy or doesn?t know what they?re doing.
September 2022 by Paul Barnicoat
Oh look, yet another 1 star rating for the same rude woman that everyone mentions. Been here on a few occasions and I absolutely dread walking into the place, because you get the same miserable awkward middle aged woman that makes life as difficult as possible for you on multiple occasions.She SHOULD NOT be working in a customer facing role, she is an absolute disgrace.Talks to you in a condescending manner every single time you go in there. Go to Heybridge post office and you get the nice friendly helpful man who can rectify any problems.
July 2022 by Gordon Wilson
Extremely poor and rude customer service by the blonde middle aged lady behind the desk. Point blank refusal to accept my large letter sized item as a large letter despite the fact I send these very same items every week from Heybridge where they accept and process my order with a smile and a bit of personality. I won?t be back and I?ll be advising all and sundry to avoid. Disgusting. They?re only getting one star because if not I can?t leave a review. Avoid avoid avoid. All these negative reviews mean we can?t all be wrong!
June 2022 by Dawes Family
Shockingly rude to customers, not listening to what the customer requested and bad mouthing them when they left. Totally unprofessional, they need some urgent customer care training.
May 2022 by Louise Sampson
If i could give this a minus score i would! Does not matter how polite as a customer you are, the post office staff ( middle aged woman in particular ) is so rude! She is sarcastic, miserable and just difficult in her manner. If you don't like dealing with people why on earth take on a customer face role? Reminder of why we usually use Washington Rd who are so lovely, friendly & helpful. Also - to the owners of this High Street post Office - if you insist on handing a stamp with your bare fingers to the customer to tell them to stick / lick it ( after passing it over the counter with your bare hands ), how about providing the customer with a wet sponge? Or allow the staff to wet it as we are passing saliva onto that stamp and passing it back to staff to send with proof or postage! Absolute madness!
March 2022 by Noemie Nuages
Rude, grumpy and miserable. The man in particular, avoid going to him, there is one lady that is really nice and friendly. But that man ruins it.
October 2021 by Hayley Jeffery
Lovely ladies and staff And now an essentialfor my daughter to go in! If we're walking past and say hello, to everyone! Because of the excellent, customer service
December 2020 by Janet Jackson
Disgraceful service!!! I asked for eleven plain 1st class stamps for business use the women serving said that I would have to purchase a book of 50 if I wanted them, as the Christmas stamps was all they had. If I had not already paid for them I would of gone to Heybridge Post Office where they DO keep plain 1st class stamps. If it was possible not to leave any stars I would of done. This woman was rude and to busy talking to a colleague to even care about why she was there. Definitely shouldn't be working anywhere near the public, if she is unhappy with her she job change it, there are plenty of factory jobs going! Or maybe this woman sitting behind the counter feels far superior to the customers and enjoys being rude as It must make her feel good. I will never again go into Maldon post office.
November 2020 by K*** H
Rude woman is still employed by the post office!! Middle aged,dark hair..... Really should NOT be working with the public. Exceptionally unhelpful! Re charged for first class postage, apparently stamps from a booklet don't count! Disgusting. Will be using the post office in Heybridge, they are polite and easy parking.
November 2020 by Tristan Hanlon
A good post office located within a shop. Good customer service.
November 2020 by chris
I have been going to this post office for while now and the staff here are really rude. you cannot make a formal complaint because nobody wears a there name badge. The attitude that they have is disgusting. I will be writing a formal complaint to director and a senior manager. They need to revamp the staff here ..
September 2019 by Joseph O'Kelly
Miserable, sarcastic, rude woman. Everything you don't expect from someone offering a public service. Expects you to know every single delivery option regarding an item, ask her a simple, reasonable question regarding a delivery and she looks at you like you've asked her to write a Russian novel.
