November 2023 by Lisa Simons
Karen is amazing, so friendly and explains everything she?s doing and why
November 2023 by Lisa Musk
Arrived a little early treated very cordially and seen straight away for the pressure test .Optometrist saw me straight awsy she was lovely and explained everything to me .Chose frames and what lenses I needed no pressure on me to buy dearer ones .Great service will use again
October 2023 by Bhangraman :D
Found an eye issue using Optomap that otherwise would've gone unnoticed and had been missed by my previous optician.Top service, my optician Sat was very thorough and explained everything in great detail.Highly recommended, will be my regular optician going forward!
September 2023 by Derek Mcdonald
I dislike waiting around in these places. So Boots did great job in this area along with all the important things too. I actually felt I was buying my glasses and not being sold them via a sales pitch.
August 2023 by Richard Beard
I have always used Boots Rayleigh for my optical requirements. The staff are always so helpful. In a previous visit the optician had a reason to refer me to Southend hospital for laser treatment for increased pressure in both eyes which has proved successful as a result of that treatment he has now referred me for cataract treatment.My optician is Sat Mahal his thorough work on providing a perfect visit. Thank you
July 2023 by John Lodder
The staff were great especially the manager...he gave me a full eye test while on his lunch break because I had an important issue regarding my driving licence which he has hopefully sorted for me with the test which I passed.. 12 outta 10 for them....Brilliant all round service....
April 2023 by Sam Matthews
Excellent service, very attentive qualified staff. So helpful and cannot do enough for you. Never kept us waiting. Very efficient opticians.
March 2023 by Ian Miller
Excellent service and friendly staff. They have a wide range of frames both in type and cost. The staff were helpful in helping me choose suitable lenses.
March 2023 by Chris
I regularly had my eye test at Boots Rayleigh for many years but after the service received on this visit I will be taking my custom elsewhere. Firstly was rushed through the pre-check I think because the guy wanted to get back to chatting to his colleague and obviously I was an inconvenience. Also my personal details were discussed in the shop with other customers listening so no consideration for personal data security. Then there was a different optician to the one I have seen in previous years and sadly he lacked any customer care and in fact I found him to be very obnoxious. All he wanted to do was upsell to their new enhanced eye test which was another £25 and then he slated the glasses I did have because I obtained them online. As soon as I said I just wanted the prescription he clearly lost interest as I guess he knew he wasn't going to get any bonus or commission from trying to upsell to me. Had the customer service been better from the beginning I would have paid the extra to get the glasses from Boots rather than online. So Boots that's your loss because of very poor customer service. Should've gone to Specsavers!!
February 2023 by Manuella Moore
The team at Rayleigh are lovely! Had the extra eye test offered which I foundWorthwhile to have. Excellent Optician and great customer service from the team especially Kelly and Jane who helped me choose the perfect glasses! Thank you so much xx
December 2022 by Lauren & Laurence Sykes
An outstanding and efficient service by Mark. Wanted to say a big thank you to all staff involved.My first time having glasses so thank you again
November 2022 by Sarah Franklin
I booked appointment for eye test and after taking advantage of their advanced eye scan was informed by the optician, Sat Mahal, that I had a torn retina. I had no symptoms and dread to think what would have happened if I had not taken advantage of the scan. Sat Mahal was amazing, kind and calm and referred me immediately to the hospital where I underwent laser eye surgery that afternoon. Am now completely recovered and cannot thank him enough.
October 2022 by Isabell Muelke
As a customer who attended for an eye test, I was surprised how accommodating the team was as they offered an eye test immediately. I was very impressed with the technology in the practice as I have never had an OCT and Optomap scan. The optician was very professional and the test was very thorough.The staff who helped me with glasses were very attentive and informative. Will definitely be back again!
October 2022 by Jenny Griffiths
I was really pleased with my recent eye test. The staff are very friendly and thorough. They made extra effort to make sure the glasses I picked suited me too. Over all a great experience.
October 2022 by Ella Peacock
Excellent service, friendly staff, would recommend!