December 2023 by Mary Pearson
Always good quality and good choice.
October 2023 by M B
Store is always fully stocked, and always clean. Staff are friendly and helpful. Great food choices at great prices. I love the in store bakery.
July 2023 by richard parrish
Good quality goods, excellent staff, a pleasure to shop.
June 2023 by Linda White
Nice little food Hall.. everything you could possibly need.
April 2023 by Diane Jackson
Clean environment friendly and helpful staff..... excellent food and choice
March 2023 by Kevin Grahame
All the basics and more with a great bakery
March 2023 by Joanne Pound
Friendly staff, great produce and choice
January 2023 by Sarah Visser She-Her
Friday before Christmas and people were emptying the shelves faster than they could realistically be refilled and yet Doug and his staff were working tirelessly to make sure everyone had everything they needed and going the extra mile to run and find things in the stock room. All of that with a smile on their faces too - can?t thank you enough!
December 2022 by Sarah Visser
Friday before Christmas and people were emptying the shelves faster than they could realistically be refilled and yet Doug and his staff were working tirelessly to make sure everyone had everything they needed and going the extra mile to run and find things in the stock room. All of that with a smile on their faces too - can?t thank you enough!
December 2022 by Suzanne Rickwood
Visited your store today as we had a gift card, decided to buy our Christmas food with the card as a special treat. Very disappointed with our welcome at the till, the young girl made no eye contact with us, nor even a hello. Customer service really poor. Would of expected some form of greeting. Won't be going again and will stick with our normal supermarket. At least you feel welcome there
October 2022 by Maureen Smith
GFriend got birthday cake a day some fruit. We then noticed someone had drooped a food container on the floor so we told someone else in the shop and she cleaned it up.
July 2022 by Miss Peacock
Came during a weekday evening. Not crowded and lots of fresh food!!
June 2022 by Andrew Field
What to expect from marks and Spencer's clean tidy good quality products and layout of the shop the staff very professional one of the best bits was no loud music so you can't hear yourself think unlike some other retailers
January 2022 by Mike S
We visited around 1.10pm. The restaurant was busy, and running out of food. Tables were left with dirty crockery on it so difficult to find an empty and clean table. Very limited menu, and quite expensive.
December 2021 by John Smith
Just collected an online Christmas shopping order from M&S food Hall in Rayleigh. On entering the store (with face mask) there seemed to be some confusion as to whether my order was a Click & Collect or an online order and although it was manically busy I could have done without the sarcastic remark from the store manager! You might accept it paying budget prices but when you're paying "M&S" prices, customer service is paramount. The quality of their products, especially ready meals etc is generally very good and of the highest standard. Prices as previously mentioned are at the top end but probably reflective of their items. You have to pay to park (including blue badge holders) although this is refundable in store. Would I recommend this particular M&S store? NO! I'd drive a mile or so to Sainsbury's and shop there as there's a far greater selection of branded products, better free parking & better customer service. Plus I'd be a few pounds better off at the end of a comparable shop. Tips for the future, send the store manager on a customer service course as this person should be leading by example and he certainly didn't set a good one today.
