November 2022 by Luke b
Always helpful and friendly
October 2022 by animation and beyond
Always helpful and friendly
November 2020 by Claire Trenery
When I pointed out a mistake to the franchisee, which had resulted in me being over-charged, she was very unhelpful, interrupted me when I was speaking, and refused to correct it. Since you can only truly judge a business? customer service when things go wrong, I will not be using this franchise again. I lodged a formal complaint with the Post Office and was refunded the amount I had been over-charged.
November 2020 by Martin Ellis
Useless..... I have 3 packages from Amazon delivered to hear and 3 emails confirming it.... I said to to unhelpful Ower I'm here to collect three parcels from Amazon unless they have put items into one box..... So he looks to find 1 box but it's way to light weight to contain all items so I ask can you re look to see to see if there is another package or two.... Then I'm asked my name again.. ( not been asked for I'd or email proof ) so has a look on floor and says no only 1 parcel... So then I said do you want the codes numbers as from the emails I have NOOO only have one parcel.... Hope my remaining parcels turn up then. Also you shop door display is so so so wrong with opening hours your one post office that does need to be shut down for good....... Basically 1 star is pushing it I'd prefer half a star.... Totally useless.....
November 2020 by Gordon Carrothers
Over the years I have witnessed the slow decline of this shop. The clerks are inattentive and are consistently on the phone when dealing with customers. I have been increasingly concerned with the amount of personal data that is accidentally being shared though these conversations. They have gotten lazy and slow with their customer service, queues are getting longer. Really disappointed when I have seen them overcharge customers for postage, despite clear online policies that contradict what the clerks are saying.
September 2019 by Georg Williams
They never open on time and don't know how to use their equipment.
March 2019 by Jade Wybrow
Terrible post office, handed post in that I needed to return to a company within a certain amount of time. Took 2 weeks for parcel to even leave this store and by the time it arrived it was too late to receive my money back on the product I returned.
August 2018 by Morning Sandwiches
Convenient, but opening hours on Royal Mail website are not accurate. Supposed to be open until half 8 but got there just before 8pm to pick up a parcel and was told the post office counter was closed as the person who was manning it had gone home. I asked when it was open until tomorrow and I was just told to come back tomorrow and they would be there, which I took to mean the counter will close whenever they feel like so this may be a bit hit and miss, we shall see.
April 2016 by Matthew Rowley
The family that run the shop and post office are friendly, welcoming and go 'above and beyond' to help - always makes you feel valued as a customer.
November 2015 by Riversidezoe
Lovely people, I agree with the last comment- always very helpful!
