July 2023 by Sprinter 1977
The Cashpoint Machine stole my debit card! Nothing in the machine to say it?s broken or for anyone who wants to use the machine after me. Couldn?t pay for my children?s haircut and now very embarrassed.
February 2023 by Hilary Ford
I found staff to be extremely helpful this am. Both members of staff were very professional and the manager was very knowledgeable. Thank you for your excellent service.
January 2023 by Amy O'Neill
Don?t bother coming to this branch to open a bank account, they don?t have anyone trained to be able to do it. They will send you to Cambridge or Bishop Stortford. Waste of time.Sort it out Santander and train your staff properly.
August 2021 by Steve Jones
Staff including the manager the most unhelpful I have ever encountered - asking for a simple stamp on a bank statement copy - complete jobsworth. Discussed with santander call centre who agreed was being unhelpful and would expect some discretion from the manager. Let's hope this is one of the next branches to close if this is how they treat their longstanding customers. Went to the Cambridge branch later that day - couldn't have been more helpful - all sorted in under 3 minutes.
July 2021 by Julia Lewis-West
Extremely helpful and friendly staff, they could not have done more.
January 2020 by Travis Oxley
Not impressed at all. In a dog friendly town, with a 10 week old puppy being held in my coat due to being unable to walk (prior to final injection), I was not allowed in to bank a cheque. I think this was a bit strange as nobody was in there apart from staff and I had walked into town for only that purpose. Completely pointless rule in a place that does not even prepare food.
January 2020 by Lorenzo Barba
Very polite and friendly customer service with knowledgeable staff from my experience. 5/5
