June 2022 by Robert Robson
Very polite and friendly
June 2022 by Mary D
Today I?ve received an online order (490361952) and I?ve got a unsealed baby cream; I?ve contacted customer service and they kindly offered me an exchange or a refund for the product . I?ve opted for an exchange and I?ve been advised to go in any store to return the ?damaged item? which I?ve tried to do today in Boots South Ockendon but without any luck due to the very rude store manager Sanja. I?ve tried to explain the situation but she interrupted me with a horrible attitude in anything I was trying to say. I?ve tried to explain that I only came to return the item because customer service advised me and she said ?she doesn?t care, that is between me and them? and also she said she can?t find the item in the order after trying to show and explain her several times the reason why I am there. I was very patient but seeing that she had a continuously horrible attitude I?ve decided to leave, it never happened to me to go in a store just to return an item without asking for a refund (because it already has been resolved by customer service) and being treated like that by a store manager! I don?t understand how some people can be managers having such a horrible attitude and being so rude.
December 2021 by Peter Boseley
Very helpful staff
September 2021 by david smith
Flu jab great staff
June 2021 by Av Hope
Small so don't sell much but nice store friendly staff and pharmacy which is what I use it for
May 2021 by Abdelhamid Soliman
It's good but sometimes don't have what we looking for
April 2021 by patrick jones
Staff more interested in talking with each other than serving. They never answer there phone. Rang the number while I store and they ignored it. Forgot to reorder tablets and never send out reminder texts. Picked up tablets staff asked for name and address and post code 20 sec later about to give me tablets and asked for name and address and post code again. Hate going to boots staff so rude and unhelpfully.
April 2021 by John Fanning
There is one member of staff, that is very rude, have complained about her a few times, but nothing seems to got done, she is still working.
March 2021 by Rambling Rob (Rambling Rob)
Good but always waiting time even if four staff
January 2021 by Kim Parsons
Rude staff bad customer service
November 2020 by Nigel Grande
This is a small Boots, they have most things for everyday use including a pharmacy and prescription collections. The service could be better, very slow moving staff and limited on knowledge. That said overall, this is worth a visit. I use this Boots for prescription collection and anything else I go to a larger store.
October 2020 by gary jones
helpful staff get anything over the two floors
January 2020 by Thaleah
Small store with limited stock, pharmacist are friendly and on hand for any advice.
September 2019 by Pum White
Good service
August 2019 by Liz Baines
Very helpful will be going back to the boots in south ockendon
