January 2024 by HBale
Made a booking for Boxing Day as a table of four. Received a confirmation email. They called and cancelled the booking for this due to being ?overbooked? (how???), then I received an email to say I had cancelled the booking myself. Awful customer service.
January 2024 by Nicky Alexander
9 of us went Christmas day. The service was appalling. Have requested a call from a manger but nothing yet, not surprised!!
January 2024 by kerry willner
The food was good. The service appalling. They forgot we were there ,lost the booking, had to take the orders again, was a shambles. When my wife paid she had £25 off the bill. Some compensation I guess.
December 2023 by Matt Kinsey
Went for breakfast with some of the family who were staying there. Service was OK, food was was patchy, had run out of bacon and was told the chef was dealing with a delivery! The rest of the food was a bit tired.
December 2023 by Jordan Tibble
Left waiting for 25 minutes before being seated. The carvery was the worst I?ve ever been served, 2 thinly sliced pieces of meat and very clearly using frozen potatoes and stuffing. Wouldn?t
December 2023 by Christine Purcell
Went there sunday 19 November we booked a table on arriving at reception we stood for about 10min no one was around every table was covered with plates and glassesthe place looked a mess and deserted my husband went to the bar spoke to the boy to ask for a clean table a women came think this was manageress and said oh I clear a table for you this she did and walked away and left all the other tables full of dirty plates and glasses the floors looked dirty the place a mess we had booked for the carvery after paying g at the bar for drinks and food as there no table service there we went to the carvery counter for our food it looked dry and disgusting a mess and unkempt still no staff around we waited and called the boy at the bar if he could get help as we could hear staff laughing in the kitchen a big fellow come out from there laughing and loud there was tiny small end of the beef left I ask him if he had any more he said not really I said so what if the others Im with want beef to so he shouted to the kitchen to send another beef out the rest of carvery was a mess to the roast potatoes were dried up and the batter puddings and parsnip was dry there was no care there all the food was cold we did not eat it disgusting the place so neglected this place needs proper management cant complain there as no one about except boy behind the bar whom is in a red crumble shirt that looks like he worn it all week and needs a wash brush up we had to go to the bar to ask for our sweet as no one came to ask us if we wanted it 25 min later were still waiting so went up to the bar again and he forgot to tell the kitchen we wanted it there couple of tables with people on in the whole pub it empty the whole place looks unclean the carpets are rotten dirty no one cares that the feeling you get in there this needs to be reported to the area manager proper manager in there who cares for the place as there no customer care just no atmosphere
December 2023 by Jonathon Lawrence
I'd like to start by saying we dined as a table of 16... so our expectations were set accordingly. The table had been booked months in advance - but we were left waiting 45 minutes after our booking time to be seated (giving the benefit of doubt to the staff, this may have been because the previous large table had taken longer than expected).As this was for a Christmas meal, one of the party confirmed the booking and advised what we would be eating... but we were still required to queue at the bar and tell the (only) server there what we were having... three courses each, plus what drinks etc took a long time.Fair enough... food took a long time to come out but in fairness the freshly cooked stuff was pretty good. I had the sirloin (made rare and very tasty) over a spinach and mushroom pastry parcel... spinach was unflavoured but the mushroom sauce complimented it nicely.I didn't have the carvery, but my understanding from the others is that the meat was delicious but the sides and trimmings were lacking in quality (hard carrots, dry potatoes).The staff we had were very good. I cannot fault a single one of them because there were working their backsides off....but that said, coming up to Christmas, on a Sunday afternoon, two members of staff on tables, one working between the kitchen and carvery, and one behind bar to take orders and sort drinks is simply not enough. Poor management over poor service, certainly.We had a similar experience last year- so perhaps they simply struggle with large bookings or during busy periods with staff shortages- but we'll be looking elsewhere for a family Christmas meal I'm 2024.Vegetarian options: Vegetarian options across the menu including the black forest sundae made with vegan ice cream (delicious)Parking: Free parking for 3 hours by signing in at the desk.Kid-friendliness: High chairs available. Staff were good with our 3 year old (who loves to chat!) No offered activities such as colouring etc available.Wheelchair accessibility: Ramps at front and back. Disabled loo available
December 2023 by Graham Brown
Been here a couple of times recently. Most recently it was busy but I'm not really sure why. Buffet-style breakfast means you help yourself but perhaps the heaters weren't turned up as we all felt food was a bit cold. Not much choice either. One of the coffee machines was out of order so had to wait.Overall OK but could be better.Parking: Remember to exempt your car from parking fee by registering at front desk!
December 2023 by M L
When you order vegan food, you don?t expect to have to question what is on your plate! There were Yorkshire puddings that were NOT vegetarian mixed with the vegan food! the waitress apologised We were not asked at any point about allergies or dietary requirements. The vegan burger came with bright yellow vegan coleslaw that tasted awful and was not on the menu. The staff were friendly and the restaurant was pleasant.Vegetarian options: Fair vegetarian selection however they served the vegan meals with Yorkshire puddings that were NOT vegan and not on the menu in the first place. The vegan coleslaw was bright yellow and tasted awful.Dietary restrictions: Was not asked about dietary requirements or allergies until food was actually served at the table
November 2023 by Ross Jaggers
Seriously sub-par. Miserable staff, incapable of basic table service. Order at the bar, no check backs, no clearing the table, no offer of condiments, no upsells. Whitbread must be proud. The pie was okay, steak was burnt to high heaven.
November 2023 by Gary Homer
Excellent location,right on the seafront, parking at rear.I had Mixed Grill & the meat was very tender & tasty, wife had Rump Steak which she said was very nice.Prices very reasonable.Highly recommend a visit.
November 2023 by betterthan grem
After 5 hours of travelling we arrived at the premier inn next door. We decided to have something to eat. We went to the bar to order our drinks and asked what time service was on until. We got told 9 it was 8 at the time. He asked us if we were part of the premier inn or we wouldnt get a table due to them being busy and having bookings. We looked around the place was barely half full. We sat down thinking he would bring our drinks over as he only served 1 out of 3 ordered drinks. After 10mins of waiting we went back to the bar to be told he forgot about them. We ordered our food, 3 starters and 3 mains. The food arived slower than usual, i had nachos they had a small amount of cheese and they looked like the toppings had been put on with a catapult. My collegues ordered wings and mac and cheese bits. The chicken was like rubber as if it had been re-cooked. The mac and cheese bites looked shocking. Over cooked and the past was brown inside. Then the mains come what a shock they were. I had mixed grill with pink state. It was like chewing on rubber. i couldnt eat it. Sure it must have been cooked from frozen as it was brutal, i had peas on my plate and they were a yellow colour. They had been steamed that much the colour had left them. Everything served was very poor standard and not very nice. We were asked how the meal was and i said i have never had yellow peas before to the reply ohh really as she was walking off. Just seemed like the staff wanted and early finish and to get rid of us. We stayed here 3 nights and wouldnt eat in there again.
November 2023 by Dan Dd
Disappointing. Popped in for dinner last night and honestly expected a lot more. Staff were standing around but tables were left dirty/uncleared. Ordered at the bar and food cam quickly but the steak was seared so deep the whole thing tasted burned, and the onion rings were greasy/soggy so I guess the oil was too cold. I really only ate the chips. No staff checked in or cleared the table until we left, 30 minutes after we stopped eating the food.
October 2023 by Stephen Healey
Went here for a change as a lot of places are charging £15+ per head now for a sit down breakfast. This was £9.99 all in including buffet English breakfast, tea, coffee, fruit juice, cereals, toast etc. 'Continental style' also included in the £9.99 price so breads and pastries also available. Can't complain about the price and the food wasn't bad either. If your not staying in the attached hotel I would heavily recommend booking a table at least 24 hours before and not to try as a 'walk in' on the day especially if more than 2 of you.
October 2023 by Robert Lamb
Waiting staff where friendly. bar staff no interest just asked what you wanted no please or thank you. Food was warm not hot. Won't go
