December 2023 by Saadia Choudhary
"Outstanding service from Joshua at the Southend-on-Sea branch. He took the time to thoroughly explain the contracts and provided everything we needed. He attentively listened to our requests and offered precisely what we were looking for." Thank you for the great service.
December 2023 by Christopher Easy
The staff have good knowledge of services and products and what package gave the best value for money.
November 2023 by Ales Szabo
Ordered device to store, been told it will arrive next day. It has been 3 days now and no device. Trying to ring the store and it gets cut off everytime it's trying to transfer the call.
November 2023 by Patricia Bourne
Most helpful , actually sat and listened to me , about my request, and informed me of all my details and prices
October 2023 by Louise Lu
Good service friendly staff.
September 2023 by Hipólito Montero
The reason for my visit was that I am considering changing mobile phone and broadband providers. This was the third of three visits that I had planned. One was great and the other total rubbish. This is my current provider. After visiting two of their competitors I wanted to see what they could do for me being a loyal client. I was greeted by Jack. To be fair, he was really good and got to it. I explained what I was doing. I was incredibly impressed with the attention to giving me everything that he could to persuade me to stay. I?d always done my upgrade discussions on the phone and I actually prefer it this was, going into the store and speaking to a person face to face makes all the difference. I will admit that it is hard to say that the deal that was put together is hard to beat and on Friday it?s very likely that I will go to see Jack to preorder the new phone and smartwatch. Thank you for a new and great experience.
August 2023 by Joanne Morgan
Shocking service. Was advised to purchase a watch which was not compatible with the phone I purchased. Returned the watch and over four weeks later I am still paying for the returned watch.I have been back into store, rung ee five times and the problem is still not resolved.Would not recommend.
August 2023 by Juli Murrison
The young man Jake was very helpful and polite
July 2023 by Teresa Cass
Rob in the store was very helpful and sympathetic dealing with my query and also he reduced my BT bill! Excellent service
July 2023 by Graham Armitage
I always find the staff are really helpful when I need to speak with them in store.
July 2023 by Bob Foster
Very helpful assistant sorted out a few issues with my phone
June 2023 by Martin Giddins
Always very helpful when in the ee store
May 2023 by Toyosi Agbede
They were quite nice, a bit understaffed because we had to wait a while to be seen. They are polite and our attendant was charming and funny.
March 2023 by Robert Bedore
I tried to buy a sim, and the sim ended up not working. I went in, got a new phone and plan, but they never cancelled the old sim, despite them saying they would. Called customer support, they said that the cancellation was refused, and that I would have to return or call to Southend on sea to have my cancellation for my plan redone. Trying to call them, and their phone is down. Can?t get any ringing or anything to happen. Just hangs right up.I really enjoyed the people in the store and they were more than friendly, but I can?t get any help.
February 2023 by Paul Kingston
Store said they would contact me when my Watch arrived the store never did. Extremely poor customer service at the Southend on sea store.
