November 2023 by Janet L
I think the comment referencing Little Britain is spot on!The Asian Ladies are OK but the others are not so and the one with the long dark hair, I think she is a a trans, she is particularly rude; doesn't have a clue but will talk at you or down to almost everybody, always trying to maintain an air of authority and always raising her voice. I have noticed, when I have been there in the past and even more recently, she is even ruder, which I didn't think was possible, to non white customers.They almost always overcharge; one price online and always another when you go to THAT post office. I noticed on a recent visit, an Asian customer taking a small letter to post, the woman/trans with the long dark hair, asked what was in the letter, the customer said it was a passport. She asked for the letter to be put on the scales and then passed it, with ease, through the letter sizer. When the customer asked what she was being charged for SHE said 'it's a large letter. You're being charged for a large letter!' She then followed through with 'We always send passports through on large letter'. She then tried to put it through the letter sizer, this time trying to show she was struggling to get it through. She smirkingly said 'see...... we always charge for a large letter when we send passports!' How strange, I posted my daughter's passport through the same post office three weeks ago using the same delivery service and THAT was never mentioned and the letter postal charges were for a normal size letter!Do the owners receive commission based on the postal charges etc?1.9* reviews with plenty of feedback but the owners or the management obviously don't care, unless, of course, SHE is the owner or is related to them. Sad, because there are many people that are unable to get to another post office.
October 2023 by Tracey Fenegan
Most rude and uniterested staff ever. The lady serving me didn't utter a single please, thankyou, hello or goodbye to me and barely managed to mutter "QR Code" when necessary but managed to continue to gossip with her colleague throughout. In fact, she didn't even call me over to her when it was my turn... simply jerked her head at me - unbelievable! My advice would be to avoid this branch if it is at all possible!
September 2023 by Eve Camoes
Have found staff very helpful and considerate. Pity they close for lunch.
June 2023 by Anjesh Patel
Not good service at all they need to change some rude member of staff from the post office and recruit nice and helpful people
April 2023 by lee Day
Absolutely appalling service by the lady with the long dark hair, I'd love to know how she has been allowed to keep her job for so long.Not only is she condescending but actually raises her voice.Please give her job to someone more deserving, able and above all willing to help customers.
February 2023 by A B
Recently had to take documents for verification, the lady with the long dark hair who's default setting is unproffessional and rude on any given day was extra specially awful on this occasion, didn't even know the correct process for verification using my driving licence. Luckily she sent me home to do something unnecessary, so I went straight to the marvellous ladies in the Waitrose post office who actioned everything easily and without the appalling attitude (and no I didn't need to do anything else, I already had everything correct my end). I always swear I'll never use the Thorpe Bay post office again and kick myself every time I give in (it's nearer) Judging by the comments on here they have one particularly bad apple who makes everyones experience a misery. As others have said I will also make my complaint known at the post office HQ. If I hadn't taken my docs to another place I wouldn't have even had the correct service! Not good enough when there are lots of lovely folk needing a job who can't get one, people should appreciate their position and just be nice for goodness sake, life is tough enough without some grumpy woman ruining your day.
February 2023 by Julie Power
I will never use the ThorpeBay post office again due to the lady with the long dark hair, she is extremely rude and condescending and even when it is pointed out to her she still can?t stop herself.
January 2023 by Mary Horgan
Just awful customer service especially with one woman in particular with straight hair. She?s rude with a bad attitude. Always has a problem with my post. Will not go there again there are plenty of better post offices locally. Have also reported her to the post office.
December 2022 by Dee Tracey
Awful. If you can use another Post Office then I advise you to do so. Staff are more interested in talking to each other than serving customers. One woman in particular is abrasive when dealing with customers.
December 2022 by Ian Lewis
Both ladies in there act like they are doing you a favor to post there very rude will not be going back.You should respect your customers without us you would not have jobs.But again you do not care! You always think you will maybe if people will post more reviews!
November 2022 by Alison Alsegard
Absolutely dreadful! Avoid! Don?t bother to do click and drop here as the scanner doesn?t seem to work when you don?t buy the postage through them! Funny that! Long queues and they answer the phone rather than deal with you. Always an issue with my business post. Tried to tell me a box I?d bought in there wasn?t the right size - hmm?.
October 2022 by Dainty Diana
The staff are fine. Polite and helpful. Never had a problem. If you are pleasant, then so are they. Grateful to find someone who can do their job efficiently.
October 2022 by Carlos Uploads
Such an old fashioned post office. Closes for lunch, shuts early, always long queues. Better off going to the one near the BP station on Shoebury Road.
July 2022 by Joe Palmer
They seem to let the postman do last collection at about 3pm here so he can knock off early or whatever rather than make him come back at 5.30. If you want to post anything for next day, and its after 3pm, forget about it. Was directed by the staff to the main office in town - good job I checked as she was directing me to a branch that had closed at 2pm. How did they not know that?The staff here are incapable and know nothing much. Plenty of other post offices round with easier/free parking so just dont waste your time.
March 2022 by Alex Kiernander
I find some of the staff here really awkward, slow and unhelpful. One lady with long hair always makes a problem with my return. The darker lady is very lovely and friendly.
