October 2021 by April Turner
This was a really dreadful experiance. I got two sets of keys cut and the the ones that actually lock the door didn't work. I went back and he redid them. They didn't work either so I went back again the next week (it was too late to go back to the shop that day) and asked for a refund. He refused insisting he should be allowed to try again. I said no thanks I wanted a partial refund for the keys that didn't work. Endless arguments ensued about he should be allowed to try with another set. He grabbed my keyring without my permission and started to take it off again. He started blaming me saying my original was faulty! He then said he was going to give me four more keys (why!!!) and would only give me a refund if none of the four worked. I tried them in my door and none of them worked. I went back and he refused a refund. This whole experience was unbelievably upsetting and nearly gave me a panic attack. I have paid £37 and the keys that lock the door are useless. I'm a single parent and cannot afford to spend money on goods that don't work. I've no idea what I'm going to do now - I suppose I will have to start some sort of complaints process or look at a small claim? I feel so upset.
October 2021 by Ian Paris
As ALWAYS, knowledgeable, helpful, and personalable I genuinely wouldn't go anywhere else. Your staff selection process is flawless.
May 2021 by Glen Opie
Jake was very helpful, professional, kind and efficient. Love the photograph machine.
January 2021 by Rousios Psaroudakis
Very friendly and good service...But too expensive...For two keys 17£
November 2020 by Peter M
Really helpful, professional and reasonable. An essential part of local life with their range of services.
November 2020 by Ann Garrard
Really good customer service when I went in on 9/3/20 and because of this I'll return
