March 2024 by Pauline Prior
We had a holiday booked for Costa calma Monica beach resort in fuerteventura with the lovely Gill from the Southend on sea store. She was extremely helpful nothing was too much trouble. She kept us informed about everything and even checked us in before our flight and printed off our boarding passes too. A very lovely lady highly recommend Tui Southend 100% better than the lakeside Thurrock store which were a total let down for us. Many thanks Mr & Mrs Prior xxx
October 2023 by Rebecca Sanderso
Thanks to Emma for point us in the right direction . We now have our dream wedding booked. She was very helpful from start to finish! Going through loads of different holidays, places, and prices.She was amazing and patient when we had no idea where to book. Would highly recommend.
September 2023 by Jess Carol
Booked a holiday online but was more than happy to help us in store.
June 2023 by James Johnson
We booked our Tui holiday with Gill at the Southend on Sea shop and so pleased we did as the holiday was absolutely fantastic ! Gill made it very easy for us and we chose the Tui Blue Meltemi Hotel in Perissa on Santorini Island in Greece. What a fabulous hotel and the staff are amazing with the star of the show being George ! George is on the front line to welcome you, carry your cases and cannot do enough for you with nothing being too much trouble for him, a real credit to the hotel. The hotel facilities are 5 star with great rooms, super pools and excellent food. The area has a lot to offer with the beach opposite the hotel with plenty of restaurants and bars on the doorstep. My wife took advantage of the fitness activities which included pilates, yoga and mindful meditation run by Aga who puts you at ease and is well informed answering any questions you have with a lovely friendly manner. Tracy the on site Tui rep is very friendly, helpful and knowledgeable along with Marina and the girls at reception who are all very friendly. The on site general manager Mr. Mexas is very approachable and is obviously doing a great job with his staff. You really can't go wrong with a holiday at this hotel and look out for George --- he's the man !
April 2023 by Effy Grace
Emma was great! She got us an amazing deal and explained in detail about our insurance and we?re we will be staying. Would definitely love to book another Holliday with her
March 2023 by Sophie Raker
I had a really amazing experience booking a holiday here! I was unsure of what I wanted and where I wanted to go but Emma helped me with everything. she found the perfect holiday for me and my family and was really helpful, despite us being clueless. would definitely recommend and will be coming here for all my holidays!
March 2023 by Sarah Webb
Booked our holiday in the Southend store a few weeks ago. We knew which hotel etc. Laura was so welcoming. She booked our holiday, offered us all the extras and upgrades.with quick efficiency. We used a Tui voucher that we had, due to a long delay going to the same hotel last year. She added this to our account with no problems. She made my visit relaxing and trouble free. Thank you Laura. I would also like to thank the other staff members who are always so friendly and helpful with any problems that I have had previously. Always excellent service from the staff at Southend.
March 2023 by lee yenson
Not sure where we wanted to go.but Gill was just so helpful and patient with us, and gave us so many great ideas, we ended up booking two holidays. A five star store with five star staff.Thank you Gill.
January 2023 by Mick Wright
I?ve been booking holidays with Tui for many years. I?ve found the staff at Southend to be friendly professional and courteous. Emma booked my holiday last year and was very knowledgeable about the region I was travelling to and helped with booking excursions etc. Highly recommended
January 2023 by Stacey Dice
Went to Southend branch to book a holiday wasn?t really sure what we wanted but managed to get a great holiday with an amazing deal with a wonderful lady called Laura. We are so happy thank you
December 2022 by Bob Paul
Went into the Southend-on-Sea branch to book our first foreign holiday for 10 yrs - thx to our son for the TUI holiday voucher.Not being away for so long we had got out of the swing of booking holidays.As soon as we entered Laura approached us and made us feel so welcome.Our booking with her was so easy. She was knowledgeable and informative and above all so helpful, finding us suitable dates and flight times. Nothing seemed to be too much trouble.Thanks to Laura for making it a painless and pleasurable experience.We'll definitely be back to you and your colleagues at the Southend branch.
December 2022 by Mike Marrs
Booked a trip to Egypt with the kids in April, walked in & Emma dealt with me. Swift excellent service from start to finish, she's also been very helpful in sourcing another break.????
November 2022 by Craig Brit Nee
Visited the store today and was greeted by 2 smiling Happy knowledgable members of staff that could not have done more to help us book our holiday. It?s always nice to have face to face interactions when booking a holiday and always find TUI staff the best. Many thanks Gemma for you help. Our local branch closed in Raleigh. Hopefully Southend can stay open for many years to come.
October 2022 by Sharon Rochester
The customer service is always great very knowledgeable and helpful and very friendly
June 2022 by Gary Short
Very helpful staff would recommend going to the Canvey store
