January 2024 by Alison Theakston
How many times can they just cut your call? If busy, just say, "Can you call back later please so rude
November 2023 by Angie Cumberbatch
Having previously posted a 2 star rating A year ago I felt it only fair to update my review. The ladies in this chemist have always been friendly and helpful. My issue was always repeat prescriptions and the 48 hr rule that appeared to be written in stone. There has been a change of pharmacist and the service now is a thousand times better when it comes to prescriptions. They are done when you go in for them if they have the stock in. I do appreciate it may not always be that way but when it happens for a particular reason and its explained politely you dont mind so much.Definitely a huge difference.
October 2023 by Just Read
Appalling 'customer service' at Boots Silver End. I was stood at the counter last week (no other customers in store) for 5 minutes while 3 female members of staff were stood out back chatting. I was glanced at and ignored. Finally a staff member came over like I was an inconvenience. Miserable attitude, no smile not friendly.Also, you put your prescription in a week early, go in to collect it only to be told 'we are just doing it now' And then having to wait around for another 20 mins after they've had it for a week! Honestly, what do they do in there?!?
April 2023 by cressingboy
appalling customer service, the phone is NOT answered and the prescriptions are very nearly always wrong, if the management foes not improve we will transfer to a different pharmacy
March 2023 by Liz Napier
Inefficient staff, no idea how to speak to clients - failure to ask about receipts, wait time today 35 minutes - no idea of how to advise customers of the wait time - I will advise the doctor
February 2023 by Stacey
Helpful, friendly staff always
January 2023 by Jason Symonds
Lovely service
December 2022 by Alistair Mcnally
Don't answer phone just work away all week
May 2022 by Julia Corrigan
Shocking service from Miguel today. Having asked if they had my meds in stock, I was told I could have a partial order. Called about 4 pm to find out about when, told to come in an hour and it would be ready. Bear in mind, in the earlier call, I heard Miguel talking about it in the background. The last call, telling me to pick up in an hour was somebody I have spoken to before, though he tried to say that person doesn't work there! Miguel rubbishesd the staff saying they don't know anything. Claimed what he had was for other customers, rudely said I could go elsewhere. Shocking and unprofessional. He tried to make it sound as if I was in the wrong!
November 2021 by Stacey Todd
Best pharmacy. Helpful staff and a great pharmacist on hand to give advice.
July 2021 by barry thompson
I am grateful to a very helpful and considerate member of staff here today (Chloe) when I had overdone it cycling and needed some advice and suggestions to rebalance my glucose levels etc. Thank you.
June 2021 by Bianca Garcia
Friendly helpful staff, good selection of stock and pharmaceuticals for such a small area.
March 2021 by taraworld2011
Every time I go here there?s a problem with my medication. I find the staff very cold not friendly at all and they are so slow and disorganised. I would go somewhere else if I could. Worse chemist ever.
March 2021 by David Activist
Well stocked however customers have to wait at times to get served and communication with surgery can sometimes be lacking
January 2021 by C R
Boots is boots
