March 2024 by rukhsana rauf
Suzanne was very helpful and very supportive, she gives excellent service. Thank you so much!
February 2024 by Escape Aesthetics
Always helpful and supportive! Suzanne is great. My go-to for all aesthetic products. Thank you for your help
January 2024 by helen davies
January 2024I ordered Wednesday for a weekend clinic. Order arrived Friday. They use ?polar ice? delivery think its called. UPS brought it. Despite me speaking to driver through ring doorbell and him calling me on the phone. Driver refused to leave it in usual safe place. Agreed safe place used for every other delivery companyRang Medfx, no help at all. No Saturday deliveries. Yes really! So have to wait for re delivery on MondaySo weekend clinic had to be completely rescheduled. Said cold chain had to be guaranteed. Why couldn?t I have my fillers? They aren?t cold chain.I had stopped using Medfx due to delivery issues but thought I?d give them another chance.Absolutely the last time I use this pharmacy for ordering stock for my clinic?
November 2023 by Jackie Partridge
This pharmacy is a joke! Every order is either delayed, wrong items sent, damaged or technical issues with IT in processing orders etc etc. It used to be next day delivery, now your lucky if you get your order within the week
August 2023 by Kelly Cox
I was supposed to have an order cancelled this didn?t happen. Product arrived, unable to send back despite being told this was ok on phone.Rude customer service staff. I won?t be using again and I advise others to do the same.
July 2023 by S Pat
Customer services are rude and not willing to help when needing help with an order. I?ve spent absolutely 1000s with them. I will no longer order in the future so they?ve lost my business!
July 2023 by hasan benar
The worst pharmacy ever. They sent the order to the wrong address with damaged products.
July 2023 by David Sharp
I have been using this company for several years, over the last 6 months they have developed an "its not our problem" attitude. I rely on a pharmacy to deliver prescription medications so i can treat patients when they are booked in. They apparently don't guarantee delivery times or dates. the attitude the customer service staff has is appalling. Take my advice choose Church Pharmacy they are helpful and do everything they can to help ensure a smooth service. As a practitioner and a business owner I feel very let down by MedFX
July 2023 by charlott brighton
Poor in every way. Avoid!!!!Complete waste of effort and time to deal with this company. Very unhelpful customer service and very unprofessional.
February 2023 by Victoria Wilson
Love dealing with all aspects of MEDFX.. friendly, helpful, knowledgeable and above all quick response with well stocked products and fast delivery
January 2023 by Caroline Calvert
Terrible. Constant issues with orders. Account persistently being put on hold, delaying orders, which affects clinic! No explanation from medfx other than?can?t see why it?s on hold, sorry?! Constant stock issues, I had an order from November turn up jan 25th!! All in the bin. Been using them for 5 years, won?t use them again. Far too unreliable costing my business money!
August 2022 by Sophie Elizabeth
I have had nothing but problems with medfx.They don?t tell you when an item is out of stock and still charge you, even when they can?t tell you when it?s coming back in stockThey miss out items in delivery?s and I had to put a complaint in about a member of staff who was very unprofessional.I don?t rate
July 2022 by may gilbert
I am expecting a delivery on Azzular which is a cold chain delivered today .The DPD drive left it in the corridor. He did not hand it to the receptionist. It was leftism a place that could be stolen. It it also left out side felt warm where it should be cold chain.Azzular is cold chain and should not be treated this way .I called to ask about my delivery and your customer service was so short temper and impolite . She is just defending that is ok to be left this way .It is shame that you treat cold chain this way .ThanksDr May Gilbert
June 2022 by Sonia Branco
Always try their best to fit my last minute requests. Thank you. Specially to Angela who is amazing and professional always.
May 2022 by Mahpara Aamir
Awful customer service. Lots of online technical issues that they do not own up to. It has been a persistent conundrum since I started using them. There are better prestige pharmacies out there like Wigmore or Churchill who have always been so accommodating and amazing.
