January 2024 by Google user
I didn't like the attitude of the person who booked my appointment; she needs to work on her manner. The man doing the pre-screening tests was efficient and pleasant. The optician was excellent - had a great manner and answered all my questions. There was an assumption amongst the staff that I would wish to buy new glasses immediately rather than asking if I would be interested in looking - better not to make it feel like a hard sell. However, she was able to quickly identify what I was interested in and to provide me with options. Billing went a little awry but I think we got there in the end.
November 2023 by Martin Widdowson
My appointment was in 3 parts - pre-screening, optometry and dispensing. In all 3 areas i was dealt with promptly, efficiently and with kindness. Louise, Fiona and Hannah were thoroughly professional in all respects. All in all a very positive experience.
November 2023 by Brian Dunlea
Was a very good experience for a first eye test and contact lenses fitting. No waiting. Everything explained excellently along the way (I needed to ask quite a few questions as I didn?t understand reading vs distance prescriptions etc). V Reasonable price too. I have no need to try any other optician going forward.
November 2023 by Vixie Wakelam
Louise the pre screener explained everything to me step by step and put my mind at ease, then I saw Sam who did my eye test. He was very thorough and professional. I?ll never use another opticians again!
October 2023 by Nigel Heaton
Boots has always been my No1 choice for my eye examination. They've got awesome technology and the service is superb.Recommended!
September 2023 by Jillian Martin
Having an eye test is always a bit daunting but Sam at Boots in Cheltenham let me know everything that was going to happen all the way through so made it a good experience. Very helpful and polite.
September 2023 by Timothy Smith
Unbelievably, there was no lavatory in the High Street branch of Boots in Cheltenham. When I asked where to go, the manager said ?Starbucks?. Pathetic.
June 2023 by Jonathan
AVOID! Inaccurate eye test resulting in incorrect prescription. A complete waste of time and money.
April 2023 by Carolyne
Booked my Mum and I in for back-to-back eye tests and had a really positive experience. All staff were extremely friendly and helpful. They diagnosed the need for my Mum to have cataract surgery and explained all/helped us initiate the process through the NHS. This was one of the first Opticians where they don't do a hard sell on buying their glasses - refreshing. This was our first visit and we would definitely recommend. We will return.
February 2023 by Yakup Akkas
An unqualified student does the optician work. We booked an appointment for me and my wife. A student came and said she is ?almost qualified? to be optician and she will examine us without any supervisioning. Terrible. We walked out immediately.
January 2023 by Josh R
Completely misdiagnosed my issues. Went to a different local opticians and they were able to sort me out. Waste of money going here
August 2021 by Grace Lupson-Darnell
Really good service and such lovely team.Nobody ever picks up the phone though, and I need to pick up my glasses.
July 2021 by AmyLoulie
I have been using this branch of Boots Opticians for over 17 years now and they?ve always been very professional and helpful.My latest experience was buying new glasses and ordering a new type of contact lens.Assistant Manager Chanel was exceptionally efficient, friendly and helpful in this process - I genuinely felt like she cared and wanted the best options for me.I have never had a bad experience with this place - highly recommend!
July 2021 by Samantha Parsons
Exceptional customer service today even during this pandemic. Well done Boots! Really thorough service.
July 2019 by Alan Underwood
Helpful staff, experienced friendly optician, excellent help on choosing and fitting glasses and a good selection to browse.
