January 2024 by Tom Graham
Quite possibly the rudest manager I've ever encountered. Completely disinterested in serving me and seemed to have no problem in bossing the staff about. In the last couple of months, the store standards seems to have dropped. There's often an unusual pong, possibly from lack of cleaning and stock isn't correctly labelled. I also purchased mushrooms that were reduced, only to realise that they were several days out of date. Surely the manager makes these decisions, so he must be pushing out out of date stock.
October 2023 by Donna Taylor
Although the staff are pleasant I?ve been in the store twice this week after work & both times the price stated for the item isn?t the price I paid. & I do have a membership card. Which didn?t make any difference as wasn?t on offer for these items. Crumpets marked up at 95p I got charged £1.25. Maris piper potatoes marked up £1.25 got charged £1.30. Someone needs to check they are marked up correctly
October 2023 by Joe
Disappointed by the lack of customer service I received tonight. An issue with the self service check-out meant I needed assistance.Only to be abruptly told "No" and "to get to the back of till queue"It doesn't take much to respond politely or request the help of one of your colleagues to assist the situation.I will avoid stopping there now as it's not the first time a member of staff has been curt with me at this store.
October 2023 by James Ayliffe
Moody staff when they were insisting on no tap n pay and having to use card on a floppy card machine
August 2023 by Susannah M
Had a negative experience that meant I would rather not return. A lady at the checkout with a short grey ponytail told me that I could not bring a folded up portable bike that I was carrying into the shop. Although I disagree, if this really is store policy then I have objection. However, as I was leaving she commented to another customer that she really didn't know why I didn't just buy a lock in a raised sarcastic and rude tone that really hurt me. I will not be returning to a shop that I have otherwise regularly shopped at for some time.
August 2023 by David Moore
Impressed with peaceful air of quiet good industry going on to keep store tidy clean and stocked shelves .Young manager man noting stock needs at nearing 6pm. Not getting in the way in aisles as he did so aware of customers about .Rather more pleasant and kind caring air than in our local CoOp BS9 Bristol one thought to be honest, where tgey also have the CoOp radio, unlike here, ... also makes things more loud and stressful, tense air, one thinks.Simple small store with simple corridors layout .Might get cramped when busy possibly.?More than just one self service till might be better too.?But overall one of the best of CoOp stores found. Very good amd thanks ! -- Enjoy their work and get good rewards for doing it well so?(Though I don't think cooperative businesses need take over all , or that is, myself agree with all the politucs of. ...But at face value and as such an expeess convenience small supermarket place a store face value very nice, good, seems,... first visit. Impressed ! Good pleasant and would use again here if calling by . Very good and thanks to the staff and manager on duty too.
August 2023 by Maxi ?Toshi? tosh
Good little shop with most items you would need; staff seem to be operating under quite stressful conditions though?
May 2023 by jay Elliott
Overpriced. Hardly anything in stock.Bad selection. Can't wait for this shop the close down. Wouldn't recommend in anyway
May 2023 by Rach
Appalling behaviour by one member of staff last week behind the counter who wrongly chased me out the store. Wouldn?t recommend.
May 2023 by Lawal Ronke
Had an amazing experience
April 2023 by Charlie W
Convenience store, not large but open late and has most essentials.
October 2022 by Neon Moon
Convenient location - the rating is low due to the rude, old lady in glasses who refused to allow my service dog within the shop. She also refused to help me and just regarded me with ?okay, thank you? response. She either needs to stop working in services or should be sent to ethics workshop.
June 2022 by Mike Perry
Hit and miss customer service, good location for fueling up if you are visiting Montpellier Gardens. No longer access from both sides of the shop, which is a very silly decision and should revert back to the good old days. Also with this in mind also breaks fire regulations.
January 2022 by Mart V
It's a handy store and most staff members are lovely.
July 2021 by MrThomasBettridge
Some good experiences here and some bad ones, staff can vary in terms of politeness with some being very happy and cheerful and some being downright rude.The store can be very crowded sometimes, especially when staff are doing delivery during opening hours.Had a bad experience a few weeks ago, I waited patiently outside the shop and watched three people leave in succession before entering only to be told by a staff member to "leave as there are too many people in the shop, you'll have to wait outside". It was only when I told her three people have just left she said "Fine, come on then!". Very unprofessional service and not the proper way to talk to a customer.
