October 2023 by MikeP
Extremely helpful and informative staff. Everything delivered earlier than expected. Would certainly recommend.
October 2023 by Tamara Smith
Everyone was friendly and helpful, especially Morgan! Great service and will definitely come back!
September 2023 by Dagmara G
I wouldn't recommend Ernest Jones. Poor customer service and an extended lead time without providing a reason occurred after I sent the ring for resizing. The lead time for receiving the resized ring has been significantly longer than initially communicated. I understand that delays can happen, but this prolonged wait has caused me considerable inconvenience. Transparent communication regarding expected delivery times is crucial to manage customer expectations. The customer service team can't even specify the status and/or location of the ring after more than 4 weeks.
June 2023 by James Mashford
We visited the Ernest Jones store in Cheltenham to buy an engagement ring for my fiancé.We didn't know what sort of thing we wanted, but Morgan was a huge help, showing us many different styles until we found the right one.Thank you so much for making this special moment so enjoyable - if you are looking for an engagement ring in Cheltenham, we'd highly recommend Ernest Jones.Thanks again to Morgan!
May 2023 by Michele Newman
I bought a diamond tennis bracelet recently at Ernest Jones in Cheltenham ; a charming assistant from Estonia helped me . She was delightful and professional and the bracelet itself was an excellent price and has been much admired . It was such a nice experience that I returned to buy several items that although I had found on line, I felt more comfortable buying from the Cheltenham shop as I felt more confident buying from them after buying my bracelet and really trusted their judgement.The manager Jenny could not have been more helpful , she sourced all the items I identified, and went to a lot of trouble helping me select the right pieces.I returned and tried on several permutations and really felt I could take my time . I ended up buying more items than I had originally intended as Jenny was so helpful and the whole buying experience was so pleasant and relaxed and I never felt pressured to buy.What nice people; professional but warm and engaged and I am truly delighted with my items.Please pass on my thanks to Jenny and her team .
April 2023 by Liz Saunders
Absolutely blown away by the service from Morgan. She was helpful but not pushy, was able to give options and advice. We came away with a beautiful wedding ring to sit with an awkwardly shaped engagement ring which I?d been struggling to find something to fit. Morgan explained how resizing worked, put my mind at ease with good explanations of warranty and a care plan (which I happily purchased)We?d also been to several travel agents that day to look at honeymoons and had come away disappointed with the customer service. Suffice to say if Morgan had been selling holidays we?d have come away with one of those too!Thank you for your help Morgan, you?re an absolute asset to Ernest Jones.Liz and Paul
April 2023 by Sam R
I've been in store a couple of times over the past year for a purchase and a service (for another watch). The service has always been great. Mainly been looked after by Tiff and Jen. Both very warming and helpful. Only really use Ernest Jones for watch purchases as they offer a consistently great service.
February 2023 by Anne Booth
We visited the Cheltenham store where Jenny had sourced a watch my husband liked to replace one that was stolen. Jenny and her colleague where helpfull and professional and replacing the watch was a very pleasant experience.
February 2023 by Samantha Bell-Roberts
Very friendly and helpful staff will definitely be shopping there again ?
July 2022 by Barbara Ashenford
Excellent service received on our visit and we will definitely shop here again. We did make a purchase and we are very pleased with it.
June 2022 by Phil Hipkiss
I returned a faulty watch and am still awaiting my credit card to be refunded for £790 after 5 days. The staff were exceand very helpful but the company seems lacking.
April 2022 by Ian Walker
Manager is awesome, all the staff are very friendly, helpful, and know thier products, always happy and chatty, nothing is to much trouble for them.
February 2022 by Paul Silvester
Great shopping & got a great deal on watches brought there,^))
July 2021 by zimbruz
Very poor delivery service used by Ernest Jones. Received a message from the Delivery company , delivery between 8am-6pm . Not even now (17.32) after I wait all day long didn?t arrived. I will not recommend.
August 2019 by Chris Richards
Purchased my wedding ring from Ernest Jones in Cheltenham. Faultless experience, would return again.
