March 2024 by Paula Burda
Excellent customer service and very helpful had my ears pierced, and I am thrilled with them , especially the care that was taken 5 stars for the staff and service.
March 2024 by Emily Collins
Beautiful pieces
March 2024 by Rob Howells
Bought my wife a lovely watch for her birthday and the service was excellent. She called in yesterday for a new chain for our daughter's St Christopher and the gentleman was so helpful and insisted on cleaning it for her. Excellent local business and always our first call.Thank you for adjusting my watch strap this morning. Friendly gentleman was very engaging and always a pleasure to visit this jeweler's. Much appreciated.
February 2024 by ant kehayov
Great Service. Thank you.
February 2024 by Tanya Dingwall
The lady who pierced my ears was so professional and was talking through everything that she was doing. Very calm and spoke very clearly. Defiantly reccomend others to go there. Thankyou so much for the experience.
February 2024 by David Wintour
Myself and my partner visited your shop in Cheltenham to buy our wedding rings and a gift for our son .The young lady who served us was very help full by explaining the different metals with the wedding ring for my partner .She took her time even though the shop was very busy .I had many vouchers due to being extremely busy she suggested that we go and have a coffee while she sort the vouchers out .We were happy to leave the vouchers with her and come back to collect our rings and watch .She apologise for being so busy and asking us to come back .There was no need to apologise. we will certainly re turn back to get the watch strap shortened if it needs to and we will be back to purchase a eternity ring in the near future .Excellent customer service.
February 2024 by carolyn thomas
Warm welcome, Friendly and helpful staff
January 2024 by Lily Waite
Visited on Thursday as I was struggling to remove my piercing from another place. The lady was really lovely, welcoming and understand. I explained the situation and she said she would attempt to remove it if I was happy. Thankfully she managed to remove it and cleaned my ear ready to put my new earrings in. Thank you so much. I would 100% recommend and would get a piercing at F Hinds Cheltenham next time.
November 2023 by Rob Weaver
Really helpful chap.
October 2023 by Jane Ball
Well I don?t wear my Sunday best for a wander round the shops in Cheltenham but I must have looked really destitute as when I asked to see something I was presented with a tray of earrings under £15 automatically. Did buy a pair to be honest as all the more ?expensive ones? (?They are £50-£60 is that ok??) only came in singles and I would have had to order a matching earring and I really couldn?t be bothered to wait. I wanted a pair of earrings. Clearly that?s a big ask.
October 2023 by Sally Dopson
Very friendly, efficient assistance, advice and service on purchase of earrings for daughters birthday.
September 2023 by Pat Hutchinson
Heather B was the perfect sales lady, as a lady of latter years I'm not the most patient of people but this young lady was wonderful so helpful, patient and informative...
August 2023 by lincoln smith
The lady that served me and my girlfriend was amazing truly professional not pushey at all ,definitely go back.
June 2023 by Hayley Scorer
Booked an ear piercing appointment at this branch as there was no one available at my local branch to do piercing. I was told that I wouldn't be able to book any time between 12-2pm as this was their busy period. I booked an 11.00am appointment as we had a 45 min journey.I reserved earrings online suitable for both mine and my daughter's ear piercings.Turned up at 11.00am to find the ear piercer was off sick and there was no record in the diary of our appointment! The girl in the store was very defensive and wanted to know when we 'd made our appointment etc, Luckily the young guy (didn't get his name) was really apologetic and very helpful, even making a list of places we could go instead and kept apologising. Not great customer service and the young lady needs some customer training!!!!
April 2023 by Claire Rayton
Very impressed with the young man working today in the Cheltenham store (22/4/23). He gave his full attention to each customer I saw him serve, including myself and my parents. His knowledge is on point and would definitely recommend his expertise and friendly presence. A great advisor who makes his customers feel important is always received gratefully! A credit to your company!