March 2024 by Tom Turnbull
Superb service.
February 2024 by Roger Turner
Sent my automatic Tag Heuer watch in for servicing, was quoted a reasonable £290 and was assured the watchmaker was Tag accredited. Waited a considerable time for the service, but once I had it back there was clearly a problem with the seals as I went swimming and condensation appeared inside the watch. Sent the watch back, waited again, to be finally told the watchmaker couldn't purchase spares from Tag. I got my money back and went to another Jewellers in town which gave excellent service start to finish. I have used Frederick Allen before for watch batteries and small purchases, after this I wouldn't trust them with more expensive pieces of jewellery, but would be happy to shop there again for smaller items. The customer service throughout was really good, I can't fault any of the shop staff, all really good.
February 2024 by Mark Hadley
EXCEPTIONAL SERVICE THROUGHOUTI have been a customer of this truly exceptional family run business for many years and have found them to be consummate professionals on every single occasion.If it was possible I would give them six stars.A very professional service with extremely helpful and communicative staff on every visit.
January 2024 by Richard Butler
I had an absolute nightmare with these guys. I brought my rotary watch in there to get fixed around 2019. The pin had been damaged and the strap kept coming apart. They said they could replace pin and strap without an issue within 1 week. I agreed. 2 weeks passed, no phonecall. When i rang they said it was ready.When I went to pick it up it wasn't fixed. Some confusion on their part. I said no problem I could come back next week. They rang me 25 minutes later saying it was fixed but I had already left. I returned the following Tuesday and was greeted by a unpleasant women who I presume is the daughter. They had attached the strap and new pin. I placed it on my hand and it fell off as I was walking out. I said take as much time as you need just to get it right. I then returned AGAIN 1 WEEK LATER!!! this time they claimed to have fixed it. WRONG it was still faulty and went flying off my wrist with a light shake.Finally after i think 4 visits they attached a pin and strap They wanted to charge me more for fixing it. I flipped it out and was wondering if they were oblivious to the fact that I had to go through a whirlwind of absolute shit to get a simple repair done and they wanted to punish me by being absolutely unfair and trying to get an extra few pounds out of me. I was completely chill up until the point they asked for more money. I was expecting them to knock money off to be honest.This was the worst customer service experience I have ever dealt with.I can also see by the low review scores there's a trend of bad customer service. I'm guessing the daughter is in charge of replies. I look forward to my reply.I'm giving this review years after my visit but I vividly remember every detail as it was a shocking experience.If this was the last jewellery shop in the world I wouldn't grace the doorstep again. CARNAGE.1 star is too much.
January 2024 by Sian Evans
I had been round the majority of jewellers in Cheltenham on my lunch break to ask if anyone was able to help fix a very delicate piece of jewellery (a necklace) for me and had no luck anywhere I went. I was recommended to try Frederick Allens and I'm so glad I was! They were so friendly when I arrived and the Jeweller looked at my necklace right away.. 5 minutes later came from out the back and had fixed it! (Other jewellers had said I would have to send it away and it would be an expensive job which could take weeks!) Couldn't believe it - clearly super talented here and I would highly recommend!
October 2023 by Richard Daffern
Really bad experience with this business and would encourage to avoid if you expect professionalism and good customer service. They had my pocket watch in to provide some basic information and pricing but hadn't made any movement on this for 2 months. They never called me to advise what was happening so the emphasis was on me to chase up. Spoke to the owner of the business but wasn't bothered about the wait I'd had
July 2023 by Richard Jenner
Brilliant company - served by Lilly who was very proficient in replacing the link on a broken watch strap. Numerous other jewellers and watch repairers had said it wasn't possible.
July 2023 by Paul Shardlow
Great service. If you want battery in waterproof watch get done here if in Cheltenham h Samuels etc will not garrenty it is sealed. If expensive watch worth it
June 2023 by Tom Grant
What a delightful find - a business that provides a proper service. 3 previous jewellers were unable to help but Frederick Allen Jewellers were excellent, helpful, jolly and the task was no problem. An old family favourite watch was reinstated and now passes to the next generation. Thank you so much to Abbie and her colleagues. KR Tom Grant
April 2023 by Alan Blackmore
Couldn't mend my watch because of its age but staff were very helpful and polite
September 2022 by Albert Alfageme
My wife and I bought our wedding rings and the service was outstanding, the lady was helpful and patient. My ring had to be modified due to the heatwave (swollen finger) but now it fits perfectly and they did it on time.Highly recommended.
July 2022 by Julian Ryland
Had my battery changed in my watch here while I waited. Really good service overall.
July 2022 by Gary Compton
Excellent service front of desk ladys so lovely and helpful and just great to talk to, the jeweler lady who sorted my watch straps very lovely and polite couldn't do enough for me .Thank you all that work there.Gary C
May 2022 by John Singer
What a smashing shop very efficient and welcoming would go back
November 2021 by Mark P
First-class service. I've had a long-standing problem with my Tag watch. The heavy metal strap makes it uncomfortable to wear, and so the watch has been gathering dust in a drawer at home for years. I was on the point of selling it, but Tim was able to order a series of leather straps for me to choose from and fit the one I selected. He also replaced the battery and resealed the watch. I am delighted with the result. It looks better than the original, is comfortable and I now wear it all the time. All the members of staff I dealt with were polite and helpful, and I thought the cost was very reasonable. Recommended.