November 2023 by Colin Bury
Visited the shop today to look at some watches soon got tired of being ignored so bought a very nice Tissot watch elsewhere. Two staff serving one other customer but a simple 'be with you shortly' would have sufficed but apparently not.
September 2023 by rob wellden
Friendly staff. Very helpful and took the time to make sure I got the best experience buying my chosen item.
August 2023 by Malcolm Eley
Staff are very helpful and not pushy for a sale very knowledgeable
August 2023 by Ben and Becka Greenwood
A wedding ring which my partner had only worn for 4 days on our honeymoon was incredibly scratched. We were told this was wear and tear, which we struggled to comprehend. Unfortunately the staff were incredibly dismissive and less that sympathetic that something so important to us was so ruined. They seemed to have a lack of knowledge and professionalism offering no advise to us. To be honest we felt quite patronised. I have already contacted the WOS group customer service but unfortunately have been waiting 3 weeks with only one email which was just asking for more time.
May 2023 by fletch fletcher
Have bought 2 watches from this shop and went back for the one to have a service. Exceptional everytime I go in.
March 2023 by peter beauchamp
Had to visit this shop to collect a new strap for a watch, Becky had been really helpful on the phone and was helpful in fitting the strap. Subsequently, we bought a Rado watch and had her adjust the strap the next week. Looking forward to purchasing another watch later in the year from her.
January 2023 by Beth Henderson
In the past I have had brilliant service off one member of staff however today when i came in asking for advice the woman was so rude, did not have the time of day for me and did not answer any of my questions. She made me feel like i was stupid and wasting her time. For the price of what i purchased, i expect to be listened to if i think there's something wrong with it.
January 2023 by Jake Attwell
Asked them to change the size of my watch. Instead of accepting that they couldn?t do it, they gave me a partially adjusted watch that fell off 12 hours later. Becky was fantastic but other staff showed a lack of intuition to work out how to adjust my watch.
January 2023 by Alan Richell
Outstanding level of service and attention provide by the Cheltenham branch pf Goldsmiths across two transactions. Highly recommended perhaps dependent on getting the right advise to look after you...
December 2022 by Dottie Moore
Always a wonderful shopping experience, the staff are very friendly and very knowlegeable.
October 2022 by Doreen Ciarrocchi
I had some Tesco vouchers and was a bit worried if it was alright using them in You Cheltenham store. I was greeted by Arefeh. What a lovely and helpful young lady. So helpful and spent a lot of time with me. She couldn?t do enough to help me. I would definitely recommend your store. Many thanks to Arefeh.
September 2022 by Jane White
My favourite shop for jewellery. I love this place... always treated as a valued customer even when I'm only "spending" my tesco clubcard vouchers...
August 2022 by kands9876 smith
Lovely staff,very helpful and a great selection of watches
July 2022 by John Hiscock
Quality products, outstanding customer service and knowledgeable staff ensures that you will never need to go elsewhere for wonderful jewellery, watches and gemstones.
July 2022 by Brian Acock
Goldsmiths of Cheltenham are dealing with the service of two watches on our behalf. The attention to detail received from the assistant was excellent. This is the first time we have used Goldsmiths of Cheltenham. We were very impressed and will certainly be using their expertise again in the future. We would have no hesitation in recommending Goldsmiths of Cheltenham to our friends and colleagues.