May 2023 by Rhonda Green
Tried to phone for help with my account. I was told to call back during opening hoursCalled back during opening hours and the automated message said they cant take my call as all the lines are busy. Cut me off, didnt give me the option to hold. I cant call the branch to speak with anyone directly as they told me to go online. I find this very poor customer service. I need help and I cannot get it.
February 2023 by Barry Morse
Never had a problem with them always happy to help does anyone know if its closed permanently
October 2022 by Eben Baker (SkinnyEnglishGaming)
Good service but closing at 3 is a bit of a joke, should close at 5 or 6 so people who work can actually get there!
October 2021 by Steve Davis
After waiting for 5mins help advisor blanked us and later said she would assist in 10secs and then completely forgot about us
September 2021 by Kylie Smith
Why do you close so early on a week day? And barley open at weekends? I work full time during the week so can only come at a weekend but there's no time as I've got into town you have then closed. Its absolutely ridiculous and needs to be changed!!
September 2021 by John Harris
Very helpful staff, just wish you had longer opening hours!
August 2021 by Joan Greenwood
Friendly staff very helpful
September 2020 by S A
Rude, impolite.Went to reactivate unused account. Met rude impolite staff. Also handed in found day before someone's debit card.. didn't even get 'thank you'. Viva! English Customs!
November 2018 by Sonia Waring
I would like to thank all the halifax Cheltenham branch for all their care and support on Monday 19th November, after i suffered a epileptic fit. All staff was so caring and professional. I really cant thank you enough. As a staff nurse myself, i certainly was in safe hands. Huge huge thanks to all that looked after me and sorry for creating the inconvienece!. The team was amazing. Thankyou again xxx
February 2018 by Jane W
Excellent staff always friendly & helpful. Always clean & tidy. Only problem is there can be long queues altho not always & cash machines can be grubby. Since posting this review have noticed cash machines much cleaner.
April 2017 by Christine Hancock
tried for 3 days to call them. no answer, only call centre. They left messages and e mails . still no-one contacted me. Absolute rubbish branch..
July 2016 by Phil ?BEAR? Savory
very friendly.. old fashioned one on one service
July 2016 by Ian Brown
Lunch time and only one person on the counter
May 2016 by Phil Savory
very friendly.. old fashioned one on one service
December 2013 by Fernando Fuller
the worst Halifax branch 've ever seen, the worst customer service I have ever seen.
