October 2023 by shelley thompson
I didn't have much time to mooch around the shopI was impressed with what I saw even though I didn't buy anythingStaff were friendly and helpful
August 2023 by A H
Bought a t shirt today. Really happy with the helpfulness of the staff member. Good sensible prices with lots of sale items in amongst the pricier designer brands.However I got a sense of "emptiness" about the place almost as if it won't be around much longer in the vein of the current retail climate. Hope I'm wrong...
August 2023 by Terence Cassidy
House of Fraser is a great place to shop on the 1st and 2nd floor is full of household items and games all for a reasonable price and cafe Nero os on the ground floor providing beautiful coffee
July 2023 by Nik Halton
Still an iconic shop in Cheltenham and a classic brand -focussed department store but the building has lost some of its fun and history recently
May 2023 by R Smith
Very large department store, with an extensive range of clothes. The offering for men (of all ages) in particular is very good. As well as a large range of bedding, towels for fair prices. Convenient to buy bedding, batteries, and moisturiser, (at very good prices!) all in one place. Service is polite and available. Store could do with having a bit of buzz, perhaps music or in store events.
May 2023 by Filipe Lopes
Nice staff, specially Joao who helped me choose a nice fragrance! They have lots of choices. Would recommend this store 100%
May 2023 by Philip Leaver
Visited Cheltenham branch, well laid out, pretty good choice and helpful staff.
May 2023 by Karen Gray
Desperately sad relic. Avoid at all costs! It grieves me to say it but you?ll have a genuinely better customer service experience interacting with Amazon. This place is woeful. The Marie Celeste of department stores? ?staff? (aka sales preventioners) outnumber customers by at least 3:1. So if you?re planning a trip??DON?T Go ALONE!!
April 2023 by Gary Walsh
Good selection of designer brands. As with alot of high street stores you find yourself paying more. Most items cheaper online elswhere.
March 2023 by Gary W
Good selection of designer brands. As with alot of high street stores you find yourself paying more. Most items cheaper online elswhere.
February 2023 by Paul Robinson
Items priced incorrectly and then withdrawn from sale when attempting to purchase . Very poor customer service with incompetent miserable staff
January 2023 by Nancy Bhandal
I order online, paid £11 delivery for next day,no other option!!! Item didn?t deliver next day either! Sent wrong size!! I have to send back for refund and paid £4.99 delivery but delivery driver not showing up!! So frustrating and disappointed!! Never again!
January 2023 by david bruce
Since takeover feels very sparse and run down. Few staff, limited stock spaced out and even stairwells shut.
October 2022 by Anne Doody
I recently went into this shop and with my dog bought a substantial amount of goods, went to go into today to purchase Levi attire was told no dogs allowed by very snooty and rude staff of whom were very scarce on the floor until we asked about a changing room and then they appeared out of the wood work, you do not sell food so why you cannot take a dog in is behold me, you must be happy to loose customers hand and foot
October 2022 by Mark. K Rimmer
Absolute disgrace that the opening times on Google aren?t in sync with the actual store times.Just bust my neck to get over to collect some clothes thinking it closed at 6 like it says on here when it was really 5.30.Never known such an injustice. Total waste of time. FUMING!!!!!!!!
