December 2023 by PJ
I had a horrendous customer experience at this branch. What happened to Lloyds Bank standards recently? It used to be very good and now it is awful.
December 2023 by Alex Victoria
The service here is an absolute joke!The queues here are longer than the great wall of china and they have a skeleton crew of people working here.Therefore, it can take you forever to do your business here and leave, and you better pray they never have 1 staff member working the desk.If so, you better be as patient as the budda himself, seriously.And best of all, you also get some other staff members hovering around, doing anything but being at the desks.
November 2023 by Danielle ?DanT08? T
Has become an ordeal to use this branch!Only one cashier is ever on and queue times are around 30-40 mins minimum . It?s clear customer service is no longer a priority as you?ve reduced both opening hours and staff members. Even the call centre is diabolical. Avoid Lloyds at all costs!
November 2023 by Rebecca Porritt
If you?re opening a new bank just don?t do it with Lloyds if this is your local branch. The queues are always absolutely ridiculous, there is only ever 1 person behind the desk and you?ll just waste so much of your life here.
August 2023 by Sotirios Sotiropoulos
A lovely lady helped me even though many people were waiting . If somebody is willing to wait cause it is busy sometimes, will receive a high quality service ! Excellent effort by a top brand
August 2023 by David Slater
It?s great to have a Lloyds bank opening full hours and providing great customer service. I just wish that there were more like this. Most of my local Lloyds banks have been closed.
August 2023 by SideshowB0b
Staff were great - very helpful. Thx
July 2023 by Anna Hackett
I had a small issue and needed to get some advise and support and so I popped into lloyds bank in Cheltenham and came across a member of staff Carly Sutton. I explained what the problem was and she was so helpful understanding and kind and reassured me that what I had done was the right thing. The issue is too long to post but I just wanted to get some advise and I got that from Carla and she was patient and took her time listening to what I had to say. Thank you
May 2023 by Pawe? Gawel
(Translated by Google) I like to do anything in this bank. Nice and helpful staff.(Original)Lubi? cokolwiek za?atwia? w tym banku . Mi?a i pomocna obs?uga .
January 2023 by Paola Alejandra Reyes-Gonzalez
The most stunning building of Cheltenham
December 2022 by Matthew Varnsverry
Lovely old building and friendly, professional helpful staff.
November 2022 by Donna Taylor
Worse bank ever. Tried to pay two transfers today & they have blocked my account. Tried to pay for things on my card previously & have to put a code in from them. Now I?ve got to go into my branch to sort it out. Not good when I?m isolating with Covid.
October 2022 by Jenna Swano
I had excellent service at this branch today while opening an account. The online identity verification was delayed so I had to go to a branch. Everyone was very friendly and helpful and I was sorted really quickly even though they were fairly busy. They went above and beyond to assist. Thank you.
October 2022 by Lucy
I always have good customer service here and the building is beautiful!
August 2022 by Thuhin Ahmed
Poor customer service,
