November 2023 by liv
If you ever bear the misfortune of having to collect a parcel from this Post Office, I am sincerely sorry for you. My advice would be to not bother at all, but if you absolutely must, make sure to take your mother?s birth certificate, the deeds for the last 5 houses you?ve owned, your dental record, your wifi password and a letter from The King, just to be sure, as you will have every line of the clerk?s mythical post-collecting rule book, independent to this branch, read to you.
October 2023 by Steve Gallacher
Staff very bad not a good place to go needs to be closed and re staffed person in charge of post office is so rude and has no customer service
August 2023 by paul goodchild
Great little Post office and despite other reviews angst at Customer Service, I have always experienced the opposite. All the ladies at the front of the shop are helpful, smiling, efficient and accommodating. Both the staff in Post office are exemplary and I personally could not fault. Always polite, always helpful and I would not hesitate to continue using as my regular place for post and cheeky snacks.
July 2023 by Jason Watts
I have been using this post office for over 15 years. Initially once every month or so but since discovering ebay once per week or so.Mainly posting items of all sizes within the UK but also internationally.The manager cares about providing a really good service to customers. The manager has a very detailed knowledge of the huge number of services offered by the post office. The manager may offer or reccomend a different service than the one the customer has gone in for but this is always in the best interests of the customer.The other people working at this post office are also very efficient.Within the past month a customer was saved from becoming a scam victim by the vigilance and care of the staff.Any one who is polite and uses this post office regularly will be recognised after a few visits and greated accordingly.If you just want to pop in once be polite and receive great service.Often closed between 1 and 2pm for lunch.
July 2023 by Rob White
I use this post office pretty much daily and always receive friendly and reliable service.
June 2023 by Mark A
Unprofessional and very rude. Only use as a last resort, especially when the Chinese lady is not in. She will openly argue with customers who just follow Royal mail instructions. Disgusting service. I wouldn't shed a tear if they got shut down.
December 2022 by Leszek Ciesió?ka
Fast and easy service. No big queues or long waiting times. Lunch break around 13:00 wasn't added to google maps so I need to come back later.
November 2022 by Joe Bro
Incredibly rude woman working at the counter of the post office: dismissive, petty, weirdly aggressive for no reason - it?s pretty wild how bad the customer service is here.They also closed 5 mins before the scheduled time and some guy couldn?t post his order and was dismissed with no explanation. Insane!
October 2022 by lucinda isabel ramos
Friendly staff lovely lady's in the office and in the shop ??
August 2022 by Wayne Jarrell
Very friendly and helpful staff. Fast efficient service.
July 2022 by Remigiusz Wintoniak
Rude staff. It's never a smooth service and on few occasions it was closed for no apparent reason so wasted my time. Just different place in Cheltenham and avoid this office.
October 2021 by Joanne Wright
The manager is so rude. I called to find out the tracking information I wasn?t given and she said they will have given me the number as they never make mistakes! When I said I didn?t appreciate her suggesting I was lying, she suddenly started having a go at me for calling her a liar. She wouldn?t have it when I tried to clarify that I hadn?t said that and refused to give me her name. Clearly she upsets people a lot given how she was obviously making up the conversation for the benefit of other people at her end! Weird.
July 2021 by Sarah Harrop
The guy who works behind the counter is so lazy. Twice when I've posted a parcel there recently he hasn't bothered to ask the value etc. When I asked him if the package would be signed for he just shrugged. Not going to give him any more business.
July 2021 by Sean2 tone
This is my number 1 place to go to as I live next door. The staff are very helpful to Customers that go in there. The owner or happy and cheerful. I am not joking if you need something sent out please don't hesitate go in and ask question.
September 2019 by gothic angel
Poor service avoid post office as not part of royal mail, sent a speical delivery paid £8.40 for next day delivery, went all way to bristol than returning to me, despite haveing the address clearly written on the box. The person whom done this clrarly coulndnt read. Rang this morning as was advised by royal mail to ask for refund as i did not receive the service i paid for, the female whom answered phone was so unhelpfull wanted me to take the package in to show her. Despite its still making its way back to me she clearly wants to get another £8.40 off me to get item to the person whom should have had it, shes haveing a laugh. Hope she enjoys the £8.40 shes had off me, guess her bussiness must be bad to refuse me my refund that royal mail wanted me to have back.
