January 2024 by James Sheehan
terrible situation today handled incredibly poorly by the initial staff member and then the team leader. high street Cheltenham.ordered a baby latte for my toddler. it arrived searing hot and burnt my daughter's lip. I took it back to ask them to put some cold milk in it, which was done without any apology and loads of cold milk poured on top which completely ruined the drink, spilling milk all over the place in the process. then my wife went up to complain and was not offered an apology either, just asked if we wanted another one. completely inappropriate and dangerous to serve a toddlers drink with boiling milk. no idea of customer service. absolutely disgusting to be frank.
December 2023 by J Tomo
Staff were rude. The woman with long blonde hair hs no customer service skills. No communication that they didn't have any cream despite ordering the Christmas salted caramel specials.
October 2023 by Abi B
Fantastic! Nice seating areas, always looks clean, never see mess left on a table. I've tried an egg and bacon baguette there which was spot on but normally just get my coffees with the Pret subscription. The staff are all so kind, happy and welcoming. Special shout out to Punab, she makes me smile every day when I walk in, asks about my day and always remembers my regular coffee! The young girl with grey hair (Angela) always makes a fab coffee too ?Kid-friendliness: I'd happily bring my children here!Wheelchair accessibility: Flat ground and double doors so easy access! Loads of space for a wheelchair user to get between tables too
October 2023 by Jean King
AVOID! Service awful, make you feel you are the problem huffing and puffing that you?ve been charged for something you haven?t ordered. Then managers outing staff embarrassing them in front of customers. FLIES all over food under the counter. Identified to be eye rolled at and ignored.
August 2023 by Rob
Coffee was not fantastic, the tea was so hot it burned my fingers through the cup and the toilets were closed off so I had to go to the disabled toilet which was disgusting! Not a pleasant visit!
August 2023 by Drsb09
Great place with great service and super efficient workers behind the tills, thanks Adam and Will you were great ?
July 2023 by Alice H
Me and Mum had the best birthday lunch ?? Thank you Puna for making my day (I'm sorry if your name isn't spelt correctly) You really put a smile on mine and my Mum's face ??
July 2023 by colin skelton
Chicken + Avocado sandwichBrown Avocado and just a small piece of chicken in each sandwichVery poor sandwich @ £4.85 each NOT Recommended
June 2023 by garysS4081XQ
Visited on a quiet Friday afternoon for a quick stop out of the heat, first server at the till seemed distracted and a little vacant and struggled to answer simple questions, seemed to have little knowledge of the drinks on offer. Barista was surly bordering on rude and obviously didnt want to be there Only plus was that drinks were refreshing and store was cool
April 2023 by Gerry Smith
Quick and friendly service. Lots of space to sit in comparison with other high street coffee chains.
March 2023 by Frances Dickie
I had no charge on my mobile ? Samsung Galaxy phone ?A gentleman told me to visit this store to see if it were possible for them to give my phone a little bit of charge ... say 30% ?They agreed to .... even offering me a Latte on the houseI'd like to offer your caring, happy staff .... my warmest and most grateful thanks ?Such a wonderful gesture ?? ?
February 2023 by Vyrna Abu
Lovely staff. Always had a great time there, one of my favorite Pret
January 2023 by Southsea Electrics
Filthy toilets. Only two unisex loos for 100 plus covers. Staff didn?t know what they were doing. Took ages to pay. If it was my first Pret visit I wouldn?t be going back.
December 2022 by Dave Fisher
Lovely experience, a change of coffee shop for us, we really enjoyed it. Nice staff, atmosphere and service.
December 2022 by Jason Taylor
Great stuff great service and coffee but the friut looked a bit off on the shelf.
