January 2024 by Simon
Plenty of choice and friendly, helpful staff. Parking can be a bit tight during busy periods.
December 2023 by Graham Allen
Ok ... It's a trading estate outlet busy, poor quality parking, confusing entrances. Online orders for pickup
December 2023 by Nas Taibi
I have been going to screwfix cheltenham for years, but my recent project means I am there every week, sometimes twice a day, so I feel somewhat qualified to review this store.My experience has improved markedly in the last few months, Dom is always ready to assist and answer any questions i had, i have also observed him assisting customers with various things, even offering help with the checkout tablets (entering the order number).During my visits, I have been made aware of several offers, downloaded the screwfix app, took advantage of some limited deals etc ... all of which i wouldn't have known existed if Dom didn't mention it. of course there is the odd charity/event offers pushed by headoffice but that's to be expected.The PoS system is clearly complex as some staff do struggle with it, especially if one deviates from a straight forward purchase, here too i observed Dom assisting his staff with refunds, finding/matching customer + order details, re-routing orders that weren't available etc ...Good customer service can often be overlooked, but at Cheltenham Screwfix, it's a highlight. They deserve recognition for their efforts.
December 2023 by Dave P
Just like argos now brought 600×1200 radiator for only £70.90
September 2023 by Fraser Gee
The little pot bellied bald goblin has the people skills of a house brick , bloke was cutting about the shop like some kind of dictator , I feel for those who have to work with him.Luckily the lady's on the till were lovley and very helpful and spoke to me like a human
August 2023 by Flynntoff
The place is fine but when Max is working, the place is a shambles. He?s got to be the rudest person I?ve ever encountered. He was sacked from TS for being rude to customers also. Do better with who you hire.
July 2023 by Guy Beardsley
Rapid service as always!
July 2023 by Tobias Collison
Always great service and speedyFriendly team
April 2023 by Joanne Cooper
Often pop in here but just been served by Keith, who was helpful, knowledgeable and just absolutely brilliant. Thank you Keith!
April 2023 by Timothy Gareth White
Great stock easy pickup
March 2023 by Pluto Eclipse
Noone in store, got told to sign into machine whilst staff stood by doing nothing, then staff went looking for bits to make up my order. They could have taken order number themselves but no, customer service disappears with automation.
February 2023 by Stuart Shields
I use to use Screwfix daily for my business, and most of the staff especially Alison are very good, but this new system means that even though I buy my stock online on my laptop before I arrive, I then have to put the code into an ipad in order to get the goods I have already ordered and paid for, before this soulless awful anti-customer service system was brought in, I simply ordered my goods and the staff who know who I am would get my goods and we would have a bit banter and chat and the whole experience was really good and I felt like a valued customer. Sadly this new system has put me right off and I find myself going to Selco and tool station most of the time now. I feel for the staff because they work hard but will likely be replaced by a robot in not too distant future.
February 2023 by Patrick Clarke
I got five star service from Bev on the plumbing counter today. It was close to closing time and she still went the extra mile. Now my toilet is fixed and I'm well happy. Cheers Bev and team Screwfix
January 2023 by Nat Johnson
Screwfix is generally great. Had to go to this store while helping a relative with their house over Christmas. Rude staff, awful electronic check-in system for collecting orders. What happened to just giving your name and order number. Will be going to Toolstation first in future.
December 2022 by Tom Bennellick
Came to pick up my order. Not get a lecture from the self empowered troll.Update a few weeks later, it's still rubbish. Go to the Tewkesbury branch if you can. Way better.
