December 2023 by Alastair Fleming
Parking beware! We parked a Smyths, did a large shop. Then we went to get lunch in the Mcdonalds Oposite. Strangly this meant that we went over the parking limit! I regret going to an actual shop to support the high street. I'll just use Amazon from now on.
December 2023 by George Salcombe
Went in this afternoon @ Cheltneham store to do some Christmas shopping and was helped by Ben he was very helpful and knew about the right toys to buy for my 7 month old.
December 2023 by Rajan Aggarwal
Excellent range and a good choice of products. The only reason I have gone 4 star is that I'd like them to offer specialist/niche stuff.
November 2023 by Helen Nickson
Thank you to the team member who on Saturday 4 November was incredibly patient with my son and I when choosing his Pokémon cards, and for being so kind. Thanks again ?. Also loved the Christmas mini sets in store.
October 2023 by John Valderaz
The senior employee at the Cheltenham Branch entrance is in need of some serious customer service training. This Englishman talked so fast I had to ask him 3 times to repeat himself which he didn't like? WTH? Maybe he doesn't like working on Sundays or is just another non individual person who thinks his level of communication is acceptable well, its not!!!!?On a better note the remainder of the experience was excellent from the check out assistant to the gentleman who brought out our item. Thankyou Katie you did a great job
October 2023 by 1978 Spn
Absolutely shameful and disrespectful staff at this store, I purchased an electrical item that refused to charge and was told that they didn't have the means to test it and yet they have determined that it's fine. Currently working with the bank to get my money back
August 2023 by James Noble
My wife and I went into this store on Sunday to learn a bit about pram sets and car seats. We were helped by Katie who was incredibly helpful, knowledgeable, polite and professional. We had a lot of questions from some very basic levels and Katie was extremely patient and did a fantastic job of showing us through the ranges and options. She attentively listened and asked good questions and dealt with us both equally. I don't review often, but this member of staff is an absolute credit to the company and deserves maximum recognition for her commitment to the store and it's customers.
August 2023 by Janice Wonnacott
Mort was very helpful, patient and kind in helping us. We made a great purchase, thank you. Also the lady assistant who helped retrieve things from the top shelf.l for us to try.
June 2023 by Saravanan V
We purchased little toy car for my little one. We were asked for sample to test his height and they told maybe some kid left that toy somewhere. Then they showed different toy and height should be same. We bought that car and checked the height at home. But its not suitable for him. We request smyths for exchange to different product and they replied they cant. I never see such kind of response from them. Now entire product money is waste for us.
June 2023 by vinnie_DnB
Nice shop for baby stuff and games for kids and adults alike.
May 2023 by BigJimmothySwaggerson
Served by an amazing lad called joe. Helped me with disabled brother ?
April 2023 by Tommy Walsh
I came into the store in the hopes of finding some forntnite toys however to my misfortune was informed by the very helpful retail assistant Shane that they unfortunately had removed most of their fortnite toys, please bring them back!
February 2023 by Vaz Mirrahimi
Got there at 5:15. Kid was really excited to buy a toy. At 5:57 (3mins before close) one of the employees comes to me to say the till has been down for 40 mins and its cash only???? Why wouldn't you tell us earlier so we don't waste time or go and get cash??? The most annoying thing was that she then said, we can hold the items and u can return tomorrow. No . . . How about you deliver them tomorrow . Poor from Smyths
February 2023 by Jeanette Gwynne
What a lovely, happy, friendly member of staff Mort was at the cheltenham Smyths store today. Thank you. Wish there were more like you around
January 2023 by Matthew Norcott
Awful service, bought a football rebounder from my youngest son to my oldest son for Xmas. The product is so poorly manufactured that it doesn?t rebound the football enough to make it a useable product. Smyths say there is nothing wrong with it and won?t refund it!£50 waisted on some thing that should even be in any shop for sale anywhere. Terrible quality and horrendous customer services
