December 2023 by Álvaro Hernández Sánchez
I've been waiting for my order for 1 month and they don't even answer me. A week ago they told me they would send it to me again, they haven't even sent me confirmation. Terrible service
December 2023 by Prashant Mishra
Very much friendly environment. Nice place to work.
November 2023 by Kevin Clarke
One star to much Paid for express delivery parcel still not turn up. Appalling customer service
January 2023 by stardust glitters
My daughter purchased a £200 or thereabouts leather jacket from Superdry's Plc Oxford Street 990 Store on the 22nd of November 2022. The security tag wasn't removed which has caused no end of grief. As she lives two hours away it's not possible to return to the store. She took the jacket to the Brighton store on the 28th December 2023 with a proof of purchase ands asked for the security tag to be removed. They were happy to remove it only they said they cannot as they don't use the same type of security tag. What an incompetent company. Not removing the security tag has caused my daughter, my wife and myself lots of grief and has taken the shine of what should have been a happy family day.
November 2022 by Mark Carey
Great brand
August 2022 by Sarra Owens
Was in the store at Birmingham Bull Ring on Numerous occasions, The Service was outstanding from the lovely lady called " SABRINA " She is a asset to the company super dry. She Deserves a GOLD STAR ????? For all the Hard work she does. Regards Mrs Owens, Coventry.
March 2022 by Dean Wheeler
Ordered a pair of ladies shoes in size 4 from this company they arrived today one size 4 one size 5 attached and as a pair, obviously counterfeit and made in AsiaThey looked poorly made and not in a box as per the description on the eBay superdrystoreThis is extremely worrying as it looks like they are selling and distributing counterfeit goodsContacted them via eBay and they didn't help at all, didn't even offer a refundIt's extremely hard to get your money back and they won't send the correct pair out which is just disgracefulBeware of this company I'm going to report them to trading standards UK
July 2021 by James Casber
My Dad works there
June 2021 by Agrajag
Sort yourselves out!Ok so buy Jeans on the website! type in your size and get the size that the model is actually wearing and not whats in stock! Order jeans by mistake and call them up instantly to cancel order.. but oh no this cannot be done?The order has been processed and thats that... Well Superdry that is just pathetic!I will just turn the delivery driver away.. you are just wasting everyones time with something you could have just cancelled right there and then !!?I will take resposibility for my mistake.. but hows about you sort out the website and maybe just cancel an item when you are an actual company with modern day communications at you're disposal..!!Lets just hope I get my money back before the liquidators take it!
February 2021 by The Whole Truth
Sort yourselves out!Ok so buy Jeans on the website! type in your size and get the size that the model is actually wearing and not whats in stock! Order jeans by mistake and call them up instantly to cancel order.. but oh no this cannot be done?The order has been processed and thats that... Well Superdry that is just pathetic!I will just turn the delivery driver away.. you are just wasting everyones time with something you could have just cancelled right there and then !!?I will take resposibility for my mistake.. but hows about you sort out the website and maybe just cancel an item when you are an actual company with modern day communications at you're disposal..!!Lets just hope I get my money back before the liquidators take it!
February 2021 by Ace Face10
I ordered a shirt from the website on the 11th of May. It?s now the 24th and I still haven?t received it. Disgusting service. I can?t get through to them via phone, which I?ve spent 30 mins waiting on, I?ve sent emails, and messages via PayPal and still nothing. Apparently they think it?s acceptable to do nothing at all during lockdown when other clothing stores online are working perfectly. As a long term customer I?m done. I?d cancel my order if I could be I can?t even get through to anyone to do that. As you can see by my photo I was promised my delivery within 24 hours on the 14th of May...but nothing has arrived.
February 2021 by Adam Fox
Never got my items, got email saying items have been returned. Cannot get an answer from them saying what's going on??
February 2021 by Saruar Murshed
As allways just love the quality and to shop with them , very friendly and polite staff with a extra mile help as you may need
September 2020 by Where Adventures Be
When you contact a company and bring to them details of a defective product (Jeans that have prematurely torn) that?s one thing, where you?d hope a manufacturer would stand by their product and simply replace it.But when the company can?t be bothered to even acknowledge your feedback despite reading it on their Facebook Message service you have to say this is an horrendous display in customer service. So SuperDry, how much do you actually value the customer ?
September 2020 by Ian Hart
Great place for a mens breakfast and rugby
