February 2018 by Jasmin Thor
Staff members all very very friendly and helpful. However whilst a lovely member of staff was helping me, a man who I presume was a member of management from the way he spoke to the lady serving me, came over and interrupted us. He put himself between us to grab her radio. Then shortly came back to muttering to her again. She was helping me order something that wasn't in store, I had to go to the till point to have my cash put on a gift card so we could pay for the order that way. When I returned to the lady helping me, the manager came over again, again put himself between us, even turning his back to me, and told her that she needs to stand at the front of the store, and marched off again. He didn't seem to realize I existed at all, or that she was busy helping me. Amazing Customer Service from Staff, Appalling Customer service from Management.
