March 2024 by Sophy Norman
Visited 02/03/24: plenty of parking spaces and wheelchair spaces. The store is bright and clean with clear aisles. The only thing that bugs me and I don?t know much about it so could be wrong- but the ?waste free? area with all that wood cladding- the wood just seems a waste, it?s still a tree that?s been chopped down to show how ?green? you are.
March 2024 by Eleanor Edwardes
Kind hardworking staff, nice calm atmosphere, good responsibly sourced produce
February 2024 by Louise Houston
Third time of trying: each time I?m either outside their lunch time for serving hot meals or there?s an extremely restricted menu only available once you get to the till. If staffing is the problem, employ more. Alternatively, advertise the limitations at the entrance to the restaurant, not at the till. Left hungry and frustrated ?
February 2024 by Susann Ropella
Clean, bright, fresh sushi counter.
February 2024 by Antonio
Followed around the store by security despite coming here every week for months. I also get laughed at by member of staff. Weird branch, a bit pretentious and narrow minded.
February 2024 by Patrick Hill
I used to shop here years ago. Not anymore. The old store was far better.The quality of the food, especially fruit and vegetable, is below M&S and often Liddl/Aldi too.....and better priced.You do have a great fresh fish counter but no fresh fish sauce. It too me 3 members of staff to find out all you had was 'stock cubes'! If I wanted fresh fish stock I had to go to Cirencester or online. Even the staff moan at poor stocking and that management ignore local staff/customer feedback.To pay Waitrose prices I expect high levels of ( nonself) service., Duchy Originals to champion English produce, better stock levels etc etc.Sorry Waitrose.....M&S have turned their business around.....and you can too. When you have I will return.
January 2024 by Mandy Atherton-Ham
What went wrong Waitrose? Where was the Christmas and NYE food? So disappointing Waitrose, empty shelves several days before Christmas and NYE and all before 4pm in the afternoon. We went onto M&S and spent our money there, wished we?d gone there first and not wasted our time in the Cheltenham store. Waitrose you are no longer a premium store M&S is now my first port of call.
January 2024 by Anthony Stewart
Waitrose contains no real surprises and in truth can only be compared with M&S and other Waitrose branches. Whilst this one isn't bad, it still has a long way to go compared to their Ipswich branch for open friendliness and that little bit more customer service
December 2023 by K Willis
Rude staff, my partner and I were accused of not paying for our shopping when clearly the payment had gone through, as proved by the bank and the fact when we used the self service the card machine said ?authorised? and asked if we would like a receipt. We walked out after paying and I was chased by an incredibly rude and unhelpful member of staff who thought it was appropriate to touch a young woman?s shoulder.
December 2023 by Tony Field
Great shop for all your needs. Great selection of plastic free refills, great butchers and fishmongers with easy parking close to Cheltenham town centre
December 2023 by Sean Jenkins
Hadn't been in for a year, went to the customer desk and asked the security guard a question as no one was on the desk. His attitude was passive aggressive plus also he seemed to be over occupied with his phone which seemed to be more important than his job.Waitrose, sort your security out. This guy is not suitable, I felt he should be on the doors to a night club instead.Should ban them using those phones too, they are there to be vigilant and to protect the store, how can that be done when he is lost in his phone?
December 2023 by Lu Flauzno
A great place for shopping. I would like to compliment the nice service of print photos that Waitrose has in store.The lady who was there was helpful and very polite with us. Recommended service.
October 2023 by Sali Wij
UPDATE: Took my dad for lunch at the cafe and we had a good meal. He loved the pie and I had a pizzette which was lovely. Everything clean. Friendly service with no wait.Supermarket in General: Good layout, plenty of choice and a good selection of veggie, vegan, free range and organic choices. Loose fruit and vegetables available if you're trying to shop plastic-free. Staff helpful and happy to help you find something in particular when needed.
October 2023 by S Draycot
20 minutes putting things in basket online via deliveroo. 20 minutes to decline the order now everywhere is shut for me to even shop elsewhere.Absolutely useless.Just say your closed if you're not accepting orders.
October 2023 by Keith A G Jones
Top quality products - but remember the price will reflect that feature of shopping at Waitrose Cheltenham. Large enough to get their full range of products. Excellent parking, dry underground if you want it. The Cafe/Restaurant is a final stop after a long shop and if it's close to lunchtime you get a fair selection of hot food.