January 2024 by Heine Van Niekerk
Just had the most shocking experience with staff refusing to assist while trying to buy one of their products.
December 2023 by Rita Boot
Warning. !!!They do not give refunds. You have to exchange for something else or have credit note. Which means they have your money. So you have to buy something else even if you do not want to. Be wary what you buy. Make sure it is 100% correct
September 2023 by Tom Brown
I bought a pair of 12+ socks. My foot size is 12 1/4 inch, so in my estimation that is 12+. I took them home, tried one, and there is no way there were 12+. More like 11+ at the most. They did not fit.. Took them back, was told that they were non-returnable because "they are socks". I pointed out the trade descrtion error in sizing, but they shrugged their shoulders and repeated no returns on socks. I pointed out they did not tell me that at the time of purchase, but they again shrugged their shoulders. I have never experenced such poor customer service. Unbelivable. Avoid at all costs.
September 2023 by Rich Apperley
Asked staff member 3 times for help nice they employee people with hearing problems or he was ignorant I'm still trying to work out which bur I think we all know ...
June 2023 by C H
Items priced at £6 on labels, scanned at £6.50. Manager refusing to charge at advertised price! Says no obligation to match human error!
June 2023 by Jill Jenkinson
Popped in to see if any Adidas joggers and tshirts. Yep, it did and also on offer. Excellent, left a happy customer
May 2023 by Noman Baloch
Bought £ 120 shoes, came back after couple of hours to return them as they were really hurting my feet and instead of refund they gave me credit note. Even after insisting they didn't and lied to me that they only do credit note. Checked online full refund was possible. Absolute disappointment.
October 2022 by ian hughes
Always a great place to get sports gear at a reasonable price.Went to cotswold outdoor first ummmm
October 2022 by Andy M
Always a great place for reasonable priced sports items.
July 2022 by anne grove
First and last time shopped here. Had a specific need, 1 totally disinterested man standing at the till staring into space downstairs . 1 just as disinterested girl upstairs , I asked for help and got a vague suggestion. No wonder people shop online . Sad thing was I had every intention of buying several pairs . Your loss
April 2022 by pauline tuckey
Staff were very helpful, got what I needed.
April 2022 by Jodie Shadbolt
Rude staff.. when I found one!.Both trainers out of stock in the size needed.
March 2022 by lawal ayobami
Great store for your gym, sports wears and equipment. Soccer boots and kits are also available in store at affordable prices
February 2022 by Lucy Cassidy
One very helpful member of staff and one member of staff was more interested in looking at men's underwear selection and checking sizes of trainers (I assume for himself!), rather than helping customers.First time visiting and it was very bitter sweet experience.
January 2022 by Ellen Pearce
Avoid avoid avoid unless you want to feel like a criminal. No longer giving refunds then when given a store credit they have to check cctv to make sure you've telling the truth even though you can clearly see on the receipt it says it has a store credit on it. I shall never be using this place again.
