March 2024 by Paul Stanton
Five star service when I called in today,you have all my work from now on.
February 2024 by Annie Friston
Problem fixed quickly.Very helpful chap came unasked to help me with my wheel.
February 2024 by Chris England
My car was legal again!
February 2024 by john etheridge
All good
February 2024 by DEEPU SK
Excellent and wonderful experience
January 2024 by Thomas Evans
The work completed was to a great standard, it was timely and cost wasn't too high
January 2024 by Mimi L
AVOID. Do not trust these cowboys. Take your hard earned money and custom and go to any other reputable MOT test centre, because they are the worst kind of business.They failed an MOT on ?loose headlamps? and low washer fluid. When I complained he said he?d waive the re test fee.. the fee that otherwise would legally be £0 for a partial re-test the next day anyway?I would hate for someone else to be taken in by business trying to make a dishonest buck out of you, steer clear of Kwik Fit
January 2024 by Alan Morris
Still waiting for a refund a week after Kwik Fir failed miserably to undertake an MOT. No one answers the phone and no one replies to their web form Customer Service is a joke.Response to reply: I keep filling in the web form as asked but still no word - seems impossible to get a response!!
November 2023 by Paul Burley
If negative stars were available this site would have had them. Very uncooperative. Asked for a check of tyre tread depth with a view to booking in if necessary at a future date to suit the garage and was told I?d need to book a 1 hour appointment to check tread depth. Ridiculous and totally unacceptable. Tried the Kwikfit in Tamworth as was travelling there the following day and they were brilliant and check and changed the two rear tyres with no issue. Seams this Gloucester site is below the Kwikfit standard.
October 2023 by Nikolay Sokerov
I?m really disappointed with this place.I had a MOT they wrote the wrong miles and after that said they can?t change and when I ask them to do,the guy on reception said to me-park yourself outside my door.very poor customer service.also my car was inside just 30 min,I think is too quick and I don?t have paper for exhaustNever go back to kwik fit neverThe staff is rud and unqualified
October 2023 by venugopal thogara
The process is simple and they have booked me in for the same day. The service is really good. Definitely recommend Kwik Fit, Gloucester.
September 2023 by Karen Grove
Happy to get the job I needed done (air con re-gas) sorted quickly and for a good price. Booked online at short notice and within 90 mins was on my way back home!
September 2023 by Danny Long
Always used to be the best place locally ? although won?t be going back. Quoted for ?fully fitted? on 4 tyres then tried to charge a further £ ++. Poor approach to customer care and what can only be described as a confrontational ?area manager? ? Halfords next time !
September 2023 by Gifford Morris
Total waste of time and no work done After paying upfront. Never to returnMy partner had her car booked in for an MOT and service this morning at Bristol road Gloucester and was advised by kwik fit to drop her car off at 08:30. Gates were not opened until 08:45. While we all waited stood in the rain, the office door was eventually unlocked and we were all informed that services could not be completed today as the 'service man' had called in sick for the last couple of days. We witnessed 2 sets of customers walk out upset that they had not been informed and would not be getting the service that we had all paid upfront for! We spoke with the gentleman on the desk and agreed to go ahead with the MOT and were told that it would be an hour. It seemed pointless to return so we waited in my car. When we returned an hour later, the MOT had not been completed as the same gentleman said it was not booked in until 11:00am and he would be happy for us to return later to collect. At that point we cancelled all services booked and are now going somewhere else NEVER to return to kwik fit again.All in all, what a total waste of time! Not only do you require payment upfront for a service that you couldn't even provide, we now need to try and get our money back, the staffs attitude gave a clear impression that they really do not care about the customer or any inconvenience caused. We took time off work and arranged child care cover in order to drop the car off.very disappointed customer
September 2023 by Wayne Jones
The place has gone downhill in the last 12 months. As a regular customer, I won't be coming back. The staff are rude, and it is not an inviting atmosphere, and they spend more time racing their cars about the car park than helping customers. Was told to go somewhere else when seeking a price to do some work.
