January 2024 by miss bet
Went on New years Eve as it was my daughters birthday as a party of 5, Food came out quickly, really decent sized portions and had a lovely waitress called Blake who even bought over my daughter cake over.
January 2024 by Helen Fowler
Not up to the usual standard for TGI?s. Shame my fajitas were cold otherwise my meal would have been lovely, hubby enjoyed his meal. Staff too busy chatting to come back to check everything was ok.
January 2024 by Lewis Downs
Food is.... below par. The prices recently have made it not worthwhile to go. The dish pictured cost over £20 for, as you can see, a lazy meal. The 'salad' is just half a handful of dry lettuce. Will not be visiting TGI Friday's anymore.
December 2023 by Rodney Branfield
Absolutely dreadful. Party of 12. Table not set properly. No brandy which was one of our party's preferred drink. Starter cold and one item still frozen, sent back. Two mains cold and sent back. One main with tissue paper in it. One steak was so grisly it was inedible. Slow service, just avoided our table after we complained. . Had to wait half an hour for 2 puddings. Very apologetic and discounted meal, but overall don't really give a damn. This was my granddaughter's birthday and was totally ruined by their ineptitude. Very angry and disappointed
December 2023 by Beverley Brown
Table booked for 7pm. Told to wait at the bar, 20 mins later still waiting so we asked if our table was ready. Finally sat down and a waiter took our order or so we thought, we waited a further 15 minutes for our drinks in which we had to ask again. Then the waiter came back to check what we ordered! Another 10mins passed and the waiter came back again to check our order..... Finally our food arrived , it was Luke warm and our sauce for the steak was stone cold. We will never go back again.
December 2023 by Jazmin Andrews
The staff member was nice but it was absolute shambles! To say the least. Got one apology for drinks being delayed got starters before having all the drinks, glass had lipgloss on which was taken off my bill but waiting over an hour for a main is ridiculous and I had almost finished eating my food when I was asked if it was okay. Also to say the least the drinks was flavourless or just pure ice getting one of fridays favourites I thought to believe it would be good but turned out to be totally wrong. Would not return again and believe the service was shocking! Staff don't prioritise their sections where they are placed as to busy elsewhere or trying to sort the chaos as they are so delayed. Also to add when I booked it is my 22nd birthday and included in my booking I was celebrating a birthday this was ignored and I felt like as I have already told them should not have to remind as it is on the system as previously worked in a tgis I know they can see someone has said when a birthday is being celebrated. Birthday meal ruined.
December 2023 by Chopper
It's not as good as it used to be, and in not really sure what happened. It was a 5 out of 5 establishment years ago. Now... It's over priced. Satisfactory food. No wow factor to justify the price tag. The kids eat free is a nice touch if you use the app. But their puddings are not.Bring back the Bruce Lee burger days when it was all popping and exciting. Now it's like that place you book when you can't book anywhere else last minute.Food was ok at best. Frozen oven food vibe. No fault of the chef. I just think it's low quality now. Hoping they reboot their menu and quality soon. It was a really nice place to be. Or at least adjust your prices to reflect the level you are at now.Service was ok. Some little mistakes of missed mains and desserts. Friendly enough. Wasn't that busy but had a few big tables in.
December 2023 by keith jones
Party of 11 to celebrate daughters 10th birthday. Really really disappointed with so many things.1. Despite table being booked and deposit paid a week earlier table wasn't ready at time of booking. When it was finally ready no cutlery was laid out no menus were given and no kids packs offered.2. Menus had to be asked for 5 minutes after sitting down as it was clear we had been forgotten. They were then thrown at the end of the table for us to pass out. We were clearly a hinderance.3. Our 2x £27 starting platters came with less items then advertised and I had to educate the kitchen to serve what they should. Over priced food shouldn't require further complaints. If you are paying silly money for a small platter you should get stellar service.4. We had to wait 30 minutes for cocktails to be brought to our table and then only came when I chased whilst complaining about the platters.Plates and cutlery were not provided for the starters and had to be asked for. When they finally arrived 2 knives were dirty.Bottomless drinks had to be chased to be refilled. Felt sorry for the waitress who clearly had too many tables to manage and we were suffering for it.Main courses arrived and were a mixture of cold and incomplete. Had to send food back twice to get it right.New cutlery had to be asked for and when brought to the table it was thrown at the end for us to pass out to all.Heating was broken and we had to sit in coats the entire evening as temperature was 10 degrees.Complained to manager and service actually got worse not better. Pretty much ignored and we decided to just leave after main course.Daughters birthday meal with family was ruined and considering the cost of food this TGI Fridays should be ashamed of itself. It is massively below par and damages the brand.Manager did comp drinks and reduce bill by 25%. Still was a thoroughly awful time and the fact it cost me £155 to ruin my daughters night really does annoy me.I will NEVER go here again and I strongly advise any one looking for a fun kid friendly enjoyable evening to look elsewhere. This place will just let you down.
December 2023 by Helen Berlouis
Would urge anyone not to waste their money. We stood at a crammed bar for 30min past our reservation time, one of us with back problems and one pregnant. This is understandable if you haven't booked on a Saturday night but not when you've made a reservation for a set time only to be told your table isn't ready. Slow and terrible service throughout, long waits and clearly forgotten about multiple times. One of us had to send the hot wings starter back as they were cold and undercooked, and was told "we've heard that a lot tonight". Yet you are still serving people cold and undercooked chicken?In addition to not being cheap, the food generally was a disappointment. Cheeseburger was hard, full rack ribs was clearly only a half rack, and despite being told all starters would be taken off the bill they were not - cue an even longer wait for the amended bill.Did feel sorry for our waitress who was very apologetic. All wait staff clearly had too many tables to manage were the ones taking the hit for faults in the kitchen, but this place is not what it was.
December 2023 by Jenni
Really enjoyed my meal here - had the Christmas Set Menu for £25 and it was lovely! Chloe, our host, was spectacular and made sure we were happy. Can't wait to come back already!
December 2023 by Kyle Hendry
Don?t waste your time coming here. Genuinely awful experience, it was absolutely freezing in the restaurant - everyone was wearing their coats. Waited approximately 30 minutes for 2 cocktails to arrive. Once the food eventually came out the ribs and corn on the cob were stone cold, as was the chicken on the wall-to-wall chicken platter. I had to send back the ribs and corn on the cob due to them being stone cold and they removed my chips from my plate, so I was left with only ribs and corn on the cob despite only eating about 5 chips before I sent it back. We also got given napkins but no cutlery which we had to ask for. Considering the price of the food, it should at least be hot. It was also very clear that many other tables were sending back food etc. I did feel bad for the waiter though as he was polite and friendly and fairly attentive, but the rest of the experience was a shambles. We will never be returning to TGIs, it?s gone so down hill from what it used to be. A shame.
November 2023 by K C
I paid over £20 for a steak meal and it arrived with literally just steak & fries. It was undercooked even though I asked for well done, it still had blood in it.My son who would eat anything couldn't eat his burger it was awful, he couldn't even cut It with his knife it was that hard.Service was pretty bad, waited around 40 minutes for the food and it wasn't busy here. The male chef with glasses took his hat off scratched his head and his nose and proceeded to cook the food, disgusting.And I must mention, the place was absolutely bogging!!I'd never step one foot back in here, over priced and just awful. Greggs is better than this place & that's saying something.
November 2023 by Anita Herring
Party of 4. All the meals were excellent.Ribs were tender and the meat fell off the bone. Steak was cooked perfectly and had great flavour. Fab cocktails. Our waitress was Carrie who was amazing. Very happy and nothing was too much trouble for her, interacted with us all,. A credit to your team. Thank you.
November 2023 by Paula Bradley
Visited Gloucester quays and entered was told to wait at the bar while the waitress cleaned a table she then started talking running her fingers through her hair.Someone else cleaned the table.A young lad then took our order (he was excellent)The food came but was mostly cold. We didn't moan as we didn't want it yo be returned reheated as this is not an option for chicken.The overall experience was very very poor for a £95.00 price tag.Needless to say we won't ever use TGI again.
September 2023 by Claire Davies
We just visited today we have been numerous times as we have always enjoyed the service and the food is next to none. But today it was different. The ultimate ribs that are not cheap but you pay for the quality, we?re not how we remember. The meat was tough and you had to really force the meat from the bone which is unusual. The service however was brilliant as always and we were served by Kira.G who was brilliant.
It?s the ribs they have been changed and we need them changed back please! We came away feeling unsatisfied where we normally feel amazing after that meal.
Please don?t be changing supplier it?s not good.
