June 2023 by Google user
Rude, could clearly hear them talking about me. Absolutely no customer service skills, it's almost as if they couldn't care less. I remember the days of Mrs Loosemore and feel she'd be devastated at what the pharmacy has become. Avoid at all costs.
May 2023 by Lucy Weekes
Rude, could clearly hear them talking about me. Absolutely no customer service skills, it's almost as if they couldn't care less. I remember the days of Mrs Loosemore and feel she'd be devastated at what the pharmacy has become. Avoid at all costs.
May 2022 by James Drury
Always pleasant friendly service and prompt prescriptions
February 2022 by George Maxwell
Really poor. Tried to pick up a prescription, was sent away until the computers came back online (10 minutes), after which I was told my prescription would be ready..I waited having been told it would be ready. I returned only to be told they didn't actually have my prescription and they had ordered some for tomorrow. Not customer-focused service at all!
January 2022 by Cilla Pash
Very poor customer service, I have used this chemist twice, and each time the staff are unhelpful and have very poor customer service and while waiting there was some very concerning conversations about customers
January 2022 by karl wagner
Always very helpful. Great selection of chemist items
December 2021 by Wayne Event
Disorganised. Prescription never ready when they say it will be and always someone else's fault. Always make me feel like an inconvenience for them any time I have been in there and are quite rude.
September 2021 by Bev Housley
Very good service ? I live on a boat and have to organise our monthly prescriptions from different places. I rang about 5:30pm and asked if they could pick our prescriptions up from the spine (internet connection). The pharmacy told he could see mine but my husbands had been sent by the Drs to a chemist up North! He gave me the telephone number to save me time researching it, I rang the other chemist straight away and asked them to put it back on the spine, to which they did. On my return phone call to Lechlade chemist they picked up my husbands prescription straight back off the spine and I collected them both two days later, early morning. That?s what I call good service ?? thank you very ?
April 2021 by Lara Ramsden
Probably one of the worst pharmacies I have come across. The service is extremely slow, they are completely disorganised and do not have the right customer service skills. Too bad we are told where to go for our medicine. This place needs a shake up and get organised.
March 2021 by Tom Mclardie
Completely disorganised. I use on a regular basis and not once have I been able to collect my prescription without a long wait while they play 'Hunt the Prescription! They do not appear to follow any kind of system. I think part of the problem is that McParland use Lechlade Pharmacy as a training ground and they have a high turnover of pharmacists, so there is no continuity. They really are very poor, but as they are the only chemist in Lechlade, they have no competition. Pity, as they have no incentive to up their game.
March 2021 by Rob J
I agree with the previous reviews entirely, the Pharmacist comes in as and when they please therefore don't expect to get collect your prescription at 9am that's assuming the Chemist shop is actually open at this time as its opening hours indicate as the staff don't even arrive until 9am and are in the coffee shop opposite. Poor Service generally and Lechlade needs an alternate Chemist to meet its needs as this one falls short in many respects and should not be the only source of prescription drugs in the area.
April 2020 by Tommy Abdy Collins
I needed to buy a burn dressing - having just scalded myself. I was unable to buy one because I do not carry cash and don't need to for any other shop in Lechlade. They would not accept contactless for less than £5. This is ridiculous nowadays. It is my local pharmacy. I will never buy anything from them again. Before it was taken-over it was a good chemist.
