October 2023 by Phoebe B
Good to book in to most of the time.I had a 10 point check done and was told everything looked good... realised on my drive home that my back windscreen wiper was hanging off.... So not great.
October 2023 by Hammad Parwaiz
Convenient location. Decent number of slots available when booking MOT online. Friendly and helpful staff. Lots of customer parking.Due to lack of staff they were unable to carry out the repairs needed for my car to pass MOT. This meant I had to find another garage to get the work done and then return for retest, which was a little inconvenient
October 2023 by M
I've been a customer here for many years. However, today may have been my last visit. The blonde female on the front desk had a very bad attitude. When I arrived, she completely ignored me, choosing to continue typing on her computer keyboard for well over a minute before eventually acknowledging me. I do understand that she has other things to do besides helping customers that are physically in the office, like probably replying to other one-star reviews, but his is not acceptable customer service. She could have stopped typing and spoken to me, either to deal with my query or to simply say that she would be with me in a moment.I hope for the sake of Halfords that this person is not permanently in this post, if she is I'm sure they will continue to lose trade. The man who has always been there in that past could teach her a lot about customer service.I left the office and then drove across the yard to Formula One, where I received an excellent and friendly service.
July 2023 by JASWINDER SINGH
Very, very good, helpful, very efficient, great customer service ? was extremely impressed and happy with their work. Great people ? thank u for all your help ?? God bless. All the workers were so nice and polite. Felt so welcome and comfortable with our visits there.
June 2023 by Jas Cook
Can't fault them at all other than the prices but tires aren't the cheapest thing so maybe my point of reference was wrong.Tires changed quickly and wellStaff personable and helpful. Kept me up to date on progress and timelineDefinitely would use again
June 2023 by neil white
Rang up to enquire about getting my air con done in my van, guy was so blunt and rude! Definitely won't be going there.
April 2023 by Merv
Can't thank them enough for their expertise, care, and quality in replacing 4 cracked tyres and road testing. Thank you ?
April 2023 by Aurangzaib Rana
Top class service. They are usually not very busy you on Halfords website if you are looking for quickest appointment this branch mostly have next day appointment. This is reason i always book with them although they are quite far from my home.They are polite friendly and service is very good as well especially Paul. I?ll recommend them.
March 2023 by F Ibrah
The manager at that centre was a pleasant gentleman I never got his name but the mechanics who carried out the service didn't treat my car with respect.They threw my cussion onthe floor when it was on my seat before they carried out the work.Also the boot of the car I had stuff in an orderly fashion and they even nearly squeshed my pears which was in a suitable place but they threw stuff over my fruits total disregard for my belonging .I wouldn't recommend anyone to use their services.Service: General repairs & maintenance
March 2023 by Steve weitz
Arrived 7 minutes late, due to motorway being unexpectedly closed, phoned them to let them know.I had booked an MOT and full service, left the car with them, on returning 2.5 hours later, they had just finished. On collecting my paperwork, they asked when I would like to reschedule my service for as they didn't have time to do it. As this is not my local depot, over a hour from home, returning was not convenient so I asked them to reschedule it to my local branch - all seemed quite easy to me. No, they just refunded the service part to me.My local branch are farmers friendly and communicative, this was just a pure business transaction that was an inconvenience because I was 7 minutes late. I suspect the majority of people were late this day, as Bristol and surrounding area got completely gridlocked.
February 2023 by RLJ
Absolute scam artists, avoid at all cost!!! They quoted me £290 for a repair that another garage did for £80... When I queried why the price was so high when the part itself cost around £60, they said "they don't do" a breakdown between part cost & labour.... I took my car here for MOT the past few years, but now I will never go back again.
January 2023 by Ian Lancaster
Car booked in for MOT and service. £300 cheaper than JLR, great communication, finished on time using genuine parts, friendly and efficient service.
November 2022 by Tony R.S.
Had to wait even though I had booked a waiting appointment slot (and confirmed it two days before). Engineer working on the car did not protect seat with plastic cover and some rubber seals and covers were not refitted properly in the engine bay following the service. Worst still, an incorrect wheel nut was fitted to one of the front wheels and this took a week to be corrected (even though I was promised next day), and this only seemed to happen because I had to chase regularly.
November 2022 by Billy Battams-Scott
So just dropped my car at Halfords Longwell Green in Bristol, what a very rude manager on the front desk. I heard how rude he came across to a lady in front of me, who thought she?d been booked in there but hadn?t.I then asked, what I thought to be a reasonable question, are these make of Avon, the same as the fronts? He came out to check, then went off to get the tyres I?d ordered. They weren?t the ones I thought I?d ordered. He was like, fine if you don?t want them? I?ll just do a refund. Totally brilliant way to get custom or get customers to come back to your stores.Nothing much has changed since the last visit. Looks like I won?t ever be coming back to this branch of Halfords.
October 2022 by Dave Bowden
Booked my car in here for an MOT after being let down badly by a garage opposite. Paul Garland and the Team were knowledgeable, welcoming, friendly and helpful. Sat in the warm and dry with a hot drink whilst my MOT was carried out.Overview,Great value, quick, polite and friendly. Will definitely be using again for our other vehicles and would recommend without hesitation to anyone in the area.Thanks again Paul.Service: General repairs & maintenance
