October 2023 by Sarah Littleboy
We went in to get a quote for some kitchen flooring and also purchase a small piece of carpet. The salesman was very patient and helpful, and even cut it to size and carried it out to my car
September 2023 by Fiona Johnston
Paul was extremely helpful, friendly and professional during our visit today. We discussed all of the possible options and, once I had decided on the product, Paul made sure that I understood all of the delivery and fitting information etc. Would highly recommend this store and especially Paul!
August 2023 by Maxwell Newton
My wife and I have had a very positive experience with Carpetright in cribbs. We needed carpet on two floor landings as well as a boarded runner on the stairs. Carpetright came in at the best price and we were impressed with the quality shown in the showroom.There were a few delays during fitting, at first due to the complexity of having a runner on a corner in the stairs but this was explained up front. The second delay was due to the carpet being cut too small prior to fitting. I mention this not to discredit the store but because you often learn more about customer service when things go wrong than when they go well. The communication from Martin in the store was excellent and he was always easy to reach. You couldn't ask for more.I would happily use the store again for any future carpeting needs. Thanks for a great product.
July 2023 by Linzi Barnes
Amazing experience, really helpful and friendly staff especially Paul. He made my carpet purchase really easy. I really wanted a fitting in the same week and he managed to fit me in. Would recommend the Cribbs Causeway branch!
May 2023 by Google user
A nice store, but a little run down. Very unfinished at the back of the store and the upstairs bed section was well stocked but outdated. The lift door is lethal - don?t stand anywhere near it or risk being flung across the room as it opens at 100mph! That being said, the staff were very nice and helpful and advised me on which products to buy. I wouldn?t recommend visiting here if you?re looking for a bed because the range is quite out of date but the carpet and flooring section is much more relevant. The store could do with a little more care and attention from Carpetright head office - there were notices explaining staff shortages and some cash injection for a renovation is in order. All in all, a good customer experience but aesthetic aspects of the store could most certainly be improved.
May 2023 by Charlie D
A nice store, but a little run down. Very unfinished at the back of the store and the upstairs bed section was well stocked but outdated. The lift door is lethal - don?t stand anywhere near it or risk being flung across the room as it opens at 100mph! That being said, the staff were very nice and helpful and advised me on which products to buy. I wouldn?t recommend visiting here if you?re looking for a bed because the range is quite out of date but the carpet and flooring section is much more relevant. The store could do with a little more care and attention from Carpetright head office - there were notices explaining staff shortages and some cash injection for a renovation is in order. All in all, a good customer experience but aesthetic aspects of the store could most certainly be improved.
December 2022 by Rhiann Findlay
Alan was super helpful and friendly in helping us choose our carpet. Would recommend him to anyone that goes to Carpetright. Very happy and easy-going.
December 2022 by claire hough
Rubbish company wouldn?t bother with them a member of staff came yesterday to measure up my bathroom was told someone would be in contact within the hour I?ve sent many emails asking where the quote is so I can order & pay it?s now the next day & still no response please don?t bother with the we will look into it response already had many of those in my emails I?ll take my money elsewhere
September 2022 by Joe Bennett
Dreadful service. Order placed on 8th July was told 2-3 weeks. One half of order fitted but no sign of the second half despite chasing every other day. Don?t get any communication and apart from cancelling the day before, have not received a single call to update me.
September 2022 by Marshall Shaw
Such a badly run place. Both guys at the desk just on their phones and giving out any advise to get you out the door. The manager is also beyond useless. Avoid going to these people and try a different place. The reviews speak for themselves.
July 2022 by Alexander Todorov
Absolutely useless. Don't bother with this particulate branch. 4 weeks now waiting for a quote and absolutely no signs I'd get any. Go somewhere else. USELESS. Pity I cannot give zero stars.
July 2022 by Alex T
Absolutely useless. Don't bother with this particulate branch. 4 weeks now waiting for a quote and absolutely no signs I'd get any. Go somewhere else. USELESS. Pity I cannot give zero stars.
July 2022 by Lis Den
Amazing service from Leigh. We bought a bed and carpets for the whole house. The service we receive couldn?t have been more customer centric even if they tried.
June 2022 by Emma Peacey
What an outfit! Horrendous. Have used them in the past. Two separate bits of carpet for one lounge. Measurements given. Wrong size sent. Knitted together upon fitting. Despite paying up front, cash requested upon fitting. Made me feel very uncomfortable. Stupidly years later, Used CR again, wrong size sent. Failed to turn up twice. ?Fitter doesn?t work today?, I?m told. Rebooked third time Said i would have to take another day off work especially, so very important that they turn up. Assured they wouldn?t let me down. Waited in again, all morning No fitter. Surprise surprise. Managed to finally get through to the store. Fitter has day off! Livid does not come close. Yes, I appreciate that the fitter probably won?t get paid again for fixing something he?s not making any money from but a little bit of customer service and communication would be marvellous. Never dealt with such a shower of ****Can never get hold of anyone. They don?t call back. Never answer the phone and if requested to email with complaint, it?s ignored.
June 2022 by Stu Davidson
Walked in, 2 guys at the desk no acknowledgement from either, one far too busy playing with his phone whilst he chats to his colleague about cars. Found another guy at the rear of the store hoovering, but walked away as we approached. Ended up going to Tapi carpets 2 doors up, much better service and greeted and helped instantly by staff.
