November 2023 by Jeremy Mountford
A spontaneous visit to this mall based restaurant. The food was tasty, and the service was friendly. The only downside was at 7pm they had run out of some of the sides on the menu, but an extra burger added to the stack filled the gap nicely.
November 2023 by Deb Miles
My first visit and was not disappointed. Lovely food and a very welcome drink after a shop around the mall.
November 2023 by Sylwia Dabrowska
I love the food, it was very tasty and excellent. I took chicken bbq with kimchi coleslaw soo so good. The tea was too sweet but its fine.Service it is odd , they have app to download but working just on iPhone, I tried to used it on android it won't work so I have to order in bar. The waitress was aware of that ... well fineAtmosphere is nice , quite. Overall I like this place and I be back.
November 2023 by Nicole
We were told that we need to wait for around 15-20 minutes outside because they were very busy. I just don?t understand why we could not wait at a table as there were numerous tables free. It?s the first time a restaurant asks me to wait outside while they have free tables and they could serve us some drinks in the meantime. Going to avoid this one and it?s a shame as the one from Clark?s village has great service.
September 2023 by Michael T
I don't know why we couldn't have just told them what we wanted as soon as we got in. We knew what we wanted from reading the menu outside but we were told to scan the thingy. I had to register, go on mobile data, go through the process. 10 minutes later of faffing around, it then added 10% tips with no option I could see to remove it, only reduce it to 5%. Why should we tip you for doing your job for you?? So we just got up and left. If that's the way you run the business we won't ever be returning to this or other branches
September 2023 by Dawid W
Very bad service running by amateurs with no clue about hospitality. We got served Extra Dry chicken tenders they mistaka°°d the name of them for sure for our child. Our burger buns grilled only a top bottom cold but told by manager with attitude its grilled when it wasn't and he walked off burger was well done but ordered medium asked manager for ketchup and mayo got ketchup only and no check backs done thru whole meal if we OK. Sended back my childs food no refund was offered just silent walked away and thats it the best part they haf constant blackouts with no explanation from any of the members that they have issues with electricity on top of it very dirty place loads of dust and masive white stains everywhere on sofas you need deep cleaning for sure ?
August 2023 by John Simms
The service was excellent and friendly.The food was very disappointing. The quality and portion size did not live up to the price.Beefy Boys and 5 Guys are both better.
August 2023 by Sam B
Food here is amazing. Cooked to your liking with alot of customisable options. If you buy the refillable drinks, you need to go and get it refilled yourself as they don't ask if you would like a refill.
August 2023 by J M
Wouldn?t go back. The food was ok, little dry from being over fried but not bad. The bigger issue was their attitude and unwillingness to help a family with young children. My son doesn?t like fries so I asked if I could swap for something else which was refused and no other option offered, not very child friendly but fine I understand ..but then to serve a two year old nearly a whole raw carrot that he couldn?t bite into and food scolding hot directly to a toddler in a hot metal bucket just showed a complete lack of care and they also held the drinks back until the food came( I told her I was buying the extra drink to keep him occupied until the food arrived). It wasnt particularly busy so I just really don?t understand the poor customer service, our server just seemed uninterested in helping, hopefully we just got a bad one
August 2023 by NJ P
The service was okay but the food wasn't as I was expecting. We were asked to order via the app which the 3 of us did separately but at similar times but the gap between our meals being served was awful. My friend had finished her meal before mine had even arrived. And when it did arrive, it was wrong and th chicken was very jelly-like which was not pleasant.Would not go back and would not recommend.
August 2023 by Daniel Sawkins
A long time before I visited a GBK. Burgers, Fries and Onion Rings were all good as were the Milkshakes.Was very busy, though staff all just got on with it. The lady that served us (manager?) was very patient with the 2 kids ordering their own.Thumbs up all round!Kid-friendliness: Kids have play menu and staff served them with a smile and that is always important to them!
July 2023 by Gabriel Aron
Really good burgers,We arrived at the restaurant around 6 pm on a Saturday, was a bit busy so we had to que in front of the restaurant for 5 minutes but as soon as we sat on the table everything was smooth, we had to order at the bar but the food and drinks was served at the table!Overall, it was a great experience, and we will certainly be back!
July 2023 by Mark Powney
Food was great, a little expensive compared to others but food top quality.
July 2023 by Rebecca Woodhouse
Great burger cooked to your liking. Good quality ingredients and staff great too.
July 2023 by Trish Rawding
There was no chicken, there was no bacon, so choice very limited as it was (cheeseburger with a selection of sauces/pickles)I had the gluten free burger and would not recommend it to any other Coeliac - I understand you can never be 100% sure due to cross contamination, but I was very ill following my visit.Very disapointed.Dietary restrictions: Do not visit if you are Coeliac - Sorry Gourmet Burger, but it is so unpleasant when we are accidently given gluten, it is not a lifestyle choice - your cooking areas appear to be all one workstation across the back of the kitchen area and therefore cross contamination will be a high risk.
