November 2023 by macky mac
Very unprofessional. Wasted my time. I needed a comprehensive eye test, but one of the machines was broken. They could have phoned me and told me this before I travelled to the store. I have been told wrong information which could be a serious concern if I was better informed. Are the people they employ actually qualified?
October 2023 by Mark Murray
Staff were great, asked if the could tighten my glasses up, they did is straight away. No fuss very friendly
October 2023 by royston bose
The reception and health check staff were very good, but I felt very rushed by the optician who seemed quite annoyed with me when I asked for lense changes in the test to be repeated, so I am not convinced that the eye test is accurate and will be getting another test from another optician before I buy any glasses
August 2023 by Mohamed Thalal
I had an issue with my sunglasses which I made here a month back. Came back to get them corrected. I was served by the branch manager Sharon, a lovely lady, who explained to me clearly why the previous frame is not suitable for me and also helped to narrow down new frame selections for me. Thank you for the superb service.
August 2023 by FREDK
Very pleasant environment and courteous staff. Happy with my specs ,but the case is a bit cheap and not so robust as previous or Boots.
July 2023 by Yvette Putniorz-welch
great service and lovely glasses. Only £40 to put lense in my own frames
July 2023 by Nishtha Sharma
Lovely and very helpful staff. But not enough options / styles for men, like there were number of brands but all looked the same. Women section was good.
June 2023 by James Warring
Great service! helpful staff Sharon helped my partner pick out her glasses and fitted them for her, excellent knowledge. Having an eye test and buying glasses can be a chore but Sharon made the experience far less painful. A real credit to the store, thank you!
June 2023 by jane steer
At first they give me reflection only in one lence.Several 40 mile round trips later I get them back try to use but can't gives me headaches and I feel dissy.On contacting the store I make another visit to find out that they'd added a script to my usual plain lences. I was not informed and always had plain as its a sleepy eye so nothing helps .Plus added distance script to the top lence again not really needed but does not help me and not informed before as I would have said no .Still awaiting my glasses after 4 months told they'd call but no call and when I call I'm hung up on mid call . Or just can't get through .I'd advice to question everything if you use this store as I used few other branches with no issues for years .
June 2023 by Andrew Thorne
Usual Specsavers shop, although there doesn't appear to be a waiting area as in some other branches. However, this isn't a problem as there are loads of shops to look at if you have a short wait for your appointment. I believe an appointment is always necessary.
May 2023 by alsn clre
I worked here for 6 months and it was the worst 6 months of my life. The management are abusive, leave their shifts early and guilt the lower staff Into working over time or whilst sick. Staff are treated with disrespect, blamed for things that aren't their fault and are punished for having water or sitting down at all (management sits in their office most of the day snacking and gossiping). I was fired for bringing these negatives to light with one of the directors (only time in my life I?ve been fired) but I was extremely happy walking out of there.
May 2023 by Karis Saes
Has a horrible encounter here. Kept me waiting a long time and couldn't help me, left feeling really upset and I will never return because of how i was treated. Presumptious rude and judgmental.
May 2023 by Dawn Dodsworth
Fantastic prices with faultless service, couldn't ask for better! Got 2 new pairs of glasses, both with reaction lenses. Our order was taken by the Training Manager, Teri, who was extremely helpful with a great personality, extremely funny, and made the visit an absolute pleasure. Upon collecting the glasses, we we're seen by Sue, who was extremely pleasant, again made the visit a pleasurable experience. Would highly recommend coming here if you need glasses, I would definitely be returning!
April 2023 by Eva Peng
Excellent service from Amy, kindly fixed my glasses saved me driving home without it. My husband had a good experience with optician Kit as well.
April 2023 by Carolynn Smith
Took my 91 yo mother-in-law this afternoon for a hearing test. Alina the audiologist was patient and professional. Making sure we understood every aspect. I would also like to mention that M-i-L had new glasses about 2 months ago but wasn't getting on with separate glasses for distance and reading. The lenses have been swapped for bifocals, no problem. Everyone we met at Specsavers in The Mall was brilliant. Helpful, patient and caring.
