November 2023 by Sandie Cutmore
Staff were extremely friendly, informative and helpful. They gave full explanation as to the equipment used and the glasses etc.
November 2023 by Sue Poxon
I was referred to NewMedica for cataract surgery. This has not worked as well as I had been led to expect - my vision is poor. I have spoken to the optician, told new glasses would sort out the problem but it hasnt really. Still fuzzy and with a white blob floating about.( I believed that my distance vision would be good without glasses)When I collected my glasses there was no attempt made to adjust them on my face and as a result they keep slipping down my nose. I will have to return to ask for proper fitting. At other opticians care has always been taken to fit the glasses properly.
November 2023 by BlossomEnid Lane
Friendly, professional, knowledgeable staff, in tune with the patient's needs. Always seen on time for appointment. Always a happy experience. One feels in safe hands.
November 2023 by Judy Pearson
Both Nigel and Sasha were so helpful, they listened to all my inquiries and resolved them all without any fuss.Both have a very kind and caring personality which made me feel relaxed. Thankyou both,see you next year.
November 2023 by Kirsten Cottey
Everyone was really friendly, they were quick and super helpful. I felt listened to and understood.
November 2023 by Mike Bacon O.B.E.
Fast service, polite and professional but getting initial test appointment difficult due to lack of staff
August 2023 by Raquel Gutierrez Sanchez
Staff training is awful, no one knows what is going on, I placed and order for some glasses only to find out at collection they had ordered the wrong ones and had to re-order. I was also overcharged in error, was told I would be contacted for a follow up check up appointment for my daughter which never happened, told I could reduce the number of lenses per month only two find out my standing order continued as it was and the type of lenses cannot be reduced.. it is a real shame as it has a lot of potential but the staff needs to all be aligned with a better training program.
June 2023 by Shane Hopson
Great service provided by Annabel and Nigel very professional?
April 2023 by Erica Woolford
I have received such caring and professional service today from the initial young lady and the optician after suffering from an eye problem .I can't praise the service enough.Due to my place of work giving us Specsavers vouchers towards eye tests and glasses I left Boots , but I realised today just how fabulous their service is, so I shall definitely be returning even if it's slightly more expensive for me.You can't put a price on caring, professional service.Thank you to everyone at Tewkesbury Boots Opticians
August 2022 by Karen Godwin
I would like to say a huge thank you to all of you for sorting my eye out. You were so accommodating in seeing me so quickly. I was in a lot of pain and I appreciate all you did. And getting the in growing eyelash out today was amazing. Hopefully I can start enjoying my summer holidays now. Thank you again. You are amazing. Xx
April 2022 by William Gwillam
Awful rude and hostile staff. I will be glad to spend my £1000.00 elsewhere.
September 2021 by Victoria Collier
Avoid Tewkesbury Boots opticians especially if you have children. They have asked me to leave my children aged 4 and 6 outside the shop while each child has there eye test. I understand with the current pandemic there are restrictions but to ask me to leave a 4 or 6 year old unsupervised outside there store is absurb! They both had appointments within 30 minutes of each other. I am beyond horrified and disgusted with there customer service and how rudly I was spoken to when I said I would not leave my child unsupervised outside the store on a busy highstreet!
July 2021 by Neli Manukova
Awful experience in Boots TEWKESBURY opticians. I would not recommend to go there especially if you are with your children. Bad and rude attitude, no consideration that not all the kids are the same, wrong diagnosis for my daughter, age 5. She was almost prescribed with glasses which she doesn?t need at all. Prescribing glasses on such an age could really worst kids eye sight! I will never ever go there again.
July 2021 by Charlie McKeown
Avoid Tewkesbury Boots opticians especially if you have children. They have asked me to leave my children aged 4 and 6 outside the shop while each child has there eye test. I understand with the current pandemic there are restrictions but to ask me to leave a 4 or 6 year old unsupervised outside there store is absurb! They both had appointments within 30 minutes of each other. I am beyond horrified and disgusted with there customer service and how rudly I was spoken to when I said I would not leave my child unsupervised outside the store on a busy highstreet!
July 2021 by Sally Cotton
A very big thank you to Nigel, his prompt advice and action probably save my sight in my left eye. Thank you so much
