September 2023 by Mike G
Great value products
August 2023 by Bhanu Dhir
Wonderful range of showering spaces
February 2023 by Lee Dudgeon
hayley and craig are so helpful in customer services and offer a great service
December 2022 by Ian Ferguson
Bought an 800mm (door and fixed panel) from lakes 2 years ago through Tilesplus in NI. The fixed panel glass seal failed after only 2 years via what I can only describe as shrinkage. The seal shrank away from 3 corners forming an unsightly stretched looking radius sadly 2 of them at the bottom, requiring me to silicone the outside bottom corners. Tilesplus basically seemed to deem this as acceptable service life and obtained a clear plastic bag containing a replacement seal for me, neither did they provide any instruction on how I would go about safely dismantling the panel and re installing the new seal properly. I really should have been supplied with a replacement panel. I feel sure Lakes being the level of manufacturer that they are should have a build SOP (standard op procedure) for this highlighting the best method and clamps or tools that maybe required. Poor customer service from Tilesplus and poor quality control from Lakes.
November 2022 by Ant
Dealt with the customer service, bought through a bathroom company but something was built wrong. They quickly identified the problem and replaced all the part affected. Dealt with Craig was very helpful.
November 2022 by Paul French
Brilliant service & Support from Lakes. Dealt with Craig in the Customer Care / Spares dept. The best customer support I have truly ever experienced.
October 2022 by dave cullen
Fantastic service from this company, I asked for help in obtaining parts for my somewhat elderly shower cabinet and Stuart in customer services has just been amazing. I now have the parts I need which were free of charge and the cabinet doors are working like new. Thank you so much , rare to find service like this!
January 2022 by Robert Spalding
Excellent customer service by Craig Smith all parts replaced under lifetime guarantee ?no problem
January 2022 by bonoo55
customer services first classVery good products
September 2021 by Michael Sidwell
I've had a Lakes' Off-set quadrant shower enclosure for about 10 years and am totally happy with it.Over time the door seals get somewhat 'yellow'. I emailed Lakes with my shower details and asked if they supply replacement seals, a set of 4 pairs. I received a reply the next day saying that they do, and that they are free-of-charge but have £29.99 packaging and carrier charge. I paid and the seals arrived 2 working days later.Superb service, thank you Lakes, with special thanks to Haley.
February 2021 by Kevin Wright
I purchased a shower door a few months ago and strangely I had a small issue with the new door. After contacting customer services, an engineer John called at the house in October and even though only a small fault that I could have found a work around, he quickly ordered a new replacement door which arrived two days later. Fantastic service and a very high quality product. Thoroughly recommend. Kevin.
February 2021 by justine frost
Brilliant service. Requested info about parts for a shower we purchased some years ago and if they still sold them and the parts turned up free of charge a few days later. Would 100% reccomend.
February 2021 by John Everett
Had numerous problems with Lakes shower order for customer, from items being late/damaged in transit, to poor comms pre/post order, plus customer services being slow to do their job after lockdown, not an experience I wish to repeat, so won't be using them again..! :-/
January 2021 by Kes Simmonds
Great products great service, very pleased with everything.... helpful friendly staff a pleasure to do business with... thanks guys
January 2021 by Clare Joseph
Happy so far with our newly installed shower enclosure. Pleased that the corrugated cardboard packaging can be recycled or composted.
