November 2023 by Tom Fenning
Poor service every time as there's always problems collecting prescriptions. Also some of the staff are incompetent and unenthusiastic. Take my advice: Don't get any prescriptions from here. Try Thornbury Pharmacy as they are more reliable, helpful and competent.
October 2023 by G G
Store didn?t accept the return of faulty item ( even though I was advised to do that twice via Boots Care) also my vaccination appointment was moved up without notifying me. Really really disappointed.
October 2023 by Robin Burner
Staff never answer the phone .Drove 8 miles 3 times to find out prescription not ready .
February 2023 by Neil Marchant
The staff atd great but never enough of them and huge queues. Often forget to reorder not impressed
February 2023 by Gail Chaplain
I feel so sorry for the staff who suffer abuse from customers on a regular basis. There are only three pharmacies in Thornbury, Boots being the main one. They are short staffed and there are way too many people in Thornbury now. They?re not super humans they just do the best they can for everyone. Please give them the respect they deserve.
February 2023 by Edwina Kent
Short staffed, unreliable ordering repeat prescriptions. Don?t answer the phone then take it off the hook, meaning unnecessary journeys to queue for ages to chase prescriptions.
January 2023 by Claire Lovell
Considering the pressure that the staff there are under being so short staffed, I think they are doing an amazing job. Especially with some of the comments that the customers make to them. Always friendly.
January 2023 by Rebekah Bishop
Dropped in a prescription and asked when it was needed for ?Tuesday I reply ? great we are running behind so could you collect Monday ? Yes but it?s bank holiday ?oh no problem we are open Monday ? and you are closed !!! Needed this today for a procedure tomorrow at 9 am so thank you to your unreliable staff who apparently don?t know when your open !!! I will be following this up as I?m soo angry with you as this was for a child and the fact we were in a 30 minute queue to even hand the prescription over was stressful enough !!! But again very badly done boots very badly done !!!!!!
January 2023 by Mike Oxlong
The best Pharmacy in the world! 100% better than the one opposite Aldi
January 2023 by Richard Barnett
Closed an hour early on Saturday meaning I couldn't get the prescription from 111.
December 2022 by kornfanni
On Wednesday around 12-1pm I went to pick up a prescription , and my code wasn't working to get it. A lovely lady (with blonde, shoulder length hair, I don't know her name unfortunately) was amazing and so helpful. She kept trying my code, and called the costumer service to make sure I can pick up my meds. She is definitely the employee of the month! ? I wish everyone would be this nice and professional, thank you again! ?
October 2022 by Andrew Loring
For reasons best known to the branch, they randomly decided to close today at 1100 for a break. This necessitated a separate return trip to Thornbury this afternoon where I doubt I'll be served in less than 30 minutes, probably more! There is nowhere else to go when you need to collect a prescription. They could at least have announced this infuriating change.
July 2022 by Rosemary Rodliffe
We went in this morning to look for some small items for our summer holiday. We collected 6 items which amounted to £10. We queued for 10 mins and were constantly sent to back of line. 0ne customer wanted an enquiry into her request which an assistant, middle aged, went off to ask. We continued to wait but the system was chaotic, so in the end we left when poor old lady was so frustrated she left. drdropped some coins
April 2022 by ANN LIGHT
Boots on the High Street in Thornbury - for buying toiletries etc and using the points on my card - staff helpful and friendly and a lot quieter than many other boots stores
March 2022 by Tan Roberts
Please update your opening times on Google.
