March 2024 by H Jeal
Welcoming receptionist who took her time to ensure I purchase the right gifts for the people I love. I really appreciated her time and the warmth of the reception area.
November 2023 by Alexis Rogers
Amazing hydrapeel facial with Shannon. Lovely and relaxing and my skin is glowing!!
September 2023 by Hilary Smith
Lovely place. All staff are fantastic, I feel so relaxed when I visit... their pedicures are the best!
June 2023 by Joe Walsh (Carpcycle)
friendly
January 2023 by Debbie Cripps
Great saloon. Lovely friendly staff.
January 2023 by Abbie Merritt
Been a couple of times, friendly service and generally quite good. Unfortunately not all
January 2023 by Lorraine Woods
Excellent for nails
January 2023 by Emma Wellington-Green
I can highly, highly recommend this salon. I've had 2 excellent massages. The salon is a lovely place and very clean. Staff are really lovely. I have been really struggling with some things lately and I'm hugely overwhelmed by how the massage I had today has improved my wellbeing when I was experiencing dreadful anxiety!Service: Massage
January 2023 by Candice Rogers
LoveIy little beauty salon, cosy atmosphere and friendly, helpful and professional beauty therapists. Would recommend! ?Service: Acrylic nails
January 2022 by Wendy Harris
The Best Back massage I have ever had by Shannon, just wonderful.Wendy Harris
January 2021 by Hilary McDonald
Very relaxing and good shape of eyebrows
January 2021 by Julie Reed
Having returned to get my first pedicure in months I had to write a review and Congratulate the team at Cloud Nine for re opening with such care and professionalism. I?ve been going to this salon for many many years and have never ever found them to be anything but excellent.These recent times have been very testing for businesses everywhere and I am over the moon that they have re opened. I witnessed them treating every client with the upmost cate and attention while following every safety procedure they have to, to keep us all safe.Well done ladies.
January 2021 by Mandy Read
Love this place. Paris is a ? a real gem and a credit to the business. They have every aspect of the covid 19 safety under control, sanitation and screening in place.
January 2020 by Lorna Barrett
Lovely polite and professional staff in a relaxing atmosphere.
January 2020 by Alex Bowles
Had 30 minute massage and eyebrow tint on my first visit to salon and will definitely not be returning. Despite a patch test 2 days earlier, I had red, inflamed sores around my eyes and on my forehead following treatment. Having sought medical advice, and been assured this was a classic sign of a skin allergy, I began treatment. Reported it to the salon and went in to show them, however getting hold of them is quite difficult. Had to call 6 times on a Monday mid-morning before I could get someone to answer the phone. The same thing happened on the day of the appointment when I had to return because the therapist had missed some of the brows with the tint and had to make a third visit back to get that re-done.No one can tell me what caused the reaction, however, I found it unusual not to be given any paperwork as a new client, nothing to note allergies or medications. Given the pain and itchiness for four days I did return and asked for a refund for the brow tint (not for the massage). The receptionist started telling me that their therapists are self-employed so she would need to ask her if I could have a refund, and as she was busy with a client for the next hour there wasn't much she could do other than phone me later. When I asked to speak to a manager, she disappeared and someone else came back to say they had got permission from the therapist to refund the cost of the tint, however they would not book me in again for an eyebrow tint - hard to imagine that they thought I would want to come back!Overall impression: The massage was average (no smell of lavender despite it being an aromatherapy massage), but spoiled by the noise of people talking loudly outside the door. Clearly something went wrong with the eyebrow tint and I don't suppose I will ever find out what happened. Some feedback for the frontline staff: Have someone staffing the front desk most of the time, to avoid clients turning up when the phone isn't answered. Stand behind your therapists, even if they are self-employed, rather than quickly absolving yourselves of any responsibility when things go wrong. In the case of a £9.00 refund, just return the money - it does not look good to say 'I can't do anything - it's up to the therapist'. You have a manager at the salon, this is what they are for. I booked through you, you took my payment. When you finally agree to a refund, don't follow it up with 'There's no proof it was our fault - you could have put anything on your face after leaving here'. I didn't. Nor was I trying to apportion blame - I simply don't want anyone else to go through the discomfort that I have, and wanted to work with you to see what might have caused this to happen.
