June 2023 by Rumeshika Perera
Worst banking ever . Specifically in yate. I deposited my business money in to bank yesterday around 3pm . I asked lady cashier who got my money bag that money going to my account today . She said yes. Now it?s 10.20am next day . Still money not in my account. Good time I had money in my account for invoices . Otherwise damaging my reputation. And this is not the first time happened incident like this in same branch , same cashier. Be careful if anyone visit Lloyd bank in yate. Many times they have called me saying £80 short and £30 short. Actually this staff is not professional at all .I do business banking with Lloyds now about three years and still they can?t offer me a overdraft as they do this kind poor service. Don?t select Lloyds for your business banking .
January 2023 by Patrick Shine
Went in today for info ref best way to make large payments for services to companies in order to avoid losses if company goes bust.Best the lady could do was tell me she didn't really know, (obviously also not really interested even though branch was quite and no one Queuing behind me).Best she could come up with was paying by credit card and losing interest in finding out any further info.With staff like that why have a branch at all.
June 2022 by Nick Lovell
Awful. The reason for my visit was to have an invoice for the funeral flowers of my mother's funeral paid. Obviously my mother's account is frozen. I am the personal representative of the account and aware that the only transactions permitted are those for the payment of funeral expenses, hence my visit to the Yate branch. The cashier was unhelpful and unsympathetic. In spite of the invoice giving details of the date of the funeral and the name of the funeral directors, the cashier stated that she could see no reference to the invoice being for funeral flowers. I indicated where this was stated on the invoice and commented that I did not expect my experience in getting funeral expenses paid to be so difficult. The cashier went to ask a nearby colleague what should be done to get the invoice paid. I overheard her comment; "Ok, just because I couldn't read where it stated funeral", or words to that effect. I explained that it is a difficult enough time dealing with the death of one's mother without the attitude and approach that they had chosen to take.
July 2021 by Christine James
Fine, staff courteous and helpful. All Covid precautions taken, without making you anxious ???
