September 2023 by ????? ?????? (??????? ????? ??????)
It is very surprising that negative reviews are written about the store. I was always served by friendly staff
September 2023 by Martin Dunne
I see several other reviews about the same issues as I have encountered. These reviews are from awhile ago so despite replies on here from management or somebody in a social media role they obviously don't take the criticism seriously at all because the same issues are here.on 3 separate occasions I've had trouble sending Yodel packages. One time I was told the "system is down" and another they were "full" and again today they can't send anything because they claim to be full. I've never experienced this "full" thing anywhere else. I send Yodel pacakges and Evri many times and nobody has once told me they are at some mythical capacity. In my opinion they are just lazy and don't want to do it. I see loads of other reviews mentioning the same thing. Does McColl's not investigate???Today because I had to go to a different shop where surprise surprise it was no problem to send my package this made me late for an important delivery of medicine for my dog. I will never come to this store again. Staff are rude, lazy, and can't be bothered.
October 2022 by Ross Winney
Basic courtesy let alone customer service is absent from the employees at this store. Prime example in the argument for automation of such roles, sadly. Three times I have travelled there to use the Collect+ service, and they are quite animated about it being ?full? and refuse to take even a small parcel for me, instead telling me to come back another time, when I?ve walked half hour.
October 2022 by Toyin Dapo-Akinfenwa
Very rude and nasty guy that works in this shop. I have never encountered ANYONE as rude as this man in my whole life. He shouldn't be working in this shop honestly, he was so rude to me this morning that I went to pick up my parcel. I was told this man is a manager, imagine this kind of a rude man being a manager of an organisation.
April 2022 by Jamie Barker-Starr
Only place that sells rainbow cookies ? 10/10
October 2021 by MR LaserDisco
They used to be really nice lady's that worked in there, now they have become miserable and refused my Yodel parcels. They are Jaded and have been there too long. Wont go back avoid this place.
July 2021 by Gazz
Can't say I've ever had problems with staff here. I go in here almost on a daily basis to get my lunch on the way to work and im always served by friendly people. Never had any complaints about this shop. :)
October 2020 by Gary U
Can't say I've ever had problems with staff here. I go in here almost on a daily basis to get my lunch on the way to work and im always served by friendly people. Never had any complaints about this shop. :)
October 2020 by Ariane
I've collected a few parcels in this place and have been served by 3 different women (2 mature ladies and a younger woman). To be honest, each time non of them knew the basics in customer service. They are rude and shouldn't have a job like this working in a shop.
October 2020 by Patrick Davis
It?s an ok shop, small inside, has most things, not cheap if you don?t mind paying more here, staff are ok not bad or amazing but so much room for improvement. Primarily use it to collect parcels.
July 2020 by Ari
I've collected a few parcels in this place and have been served by 3 different women (2 mature ladies and a younger woman). To be honest, each time non of them knew the basics in customer service. They are rude and shouldn't have a job like this working in a shop.
May 2019 by Gemma Payne
I'm going to assume both reviews were talking about the same lady who I was quite shocked to see wearing a supervisor badge as her customer service and attitude is atrocious, I recieved a text to collect my very parcel she barely bothered to look told me it wasn't there, when I asked if she would check throughly she was sarcastic and just generally rude, "do you see a hoover here?!" So either You're too incompetent to do your job or very are lying and it's odd every other parcel I've ordered showed up on time, I now have to go back again today so that's going to be fun.
April 2019 by Ivy Kwarteng
Not very helpful staff, they can't provide you with any information on what they are selling in the store. Not pleasant
March 2019 by Charlotte Hind
Not a bad shop, staff quiet helpful.
October 2018 by Queen Lizzy
Awful shop with a lot of over priced rubbish and very unfriendly staff.
